In-technical Consultant Int

6 days ago

Coimbatore Tamil Nadu, India blue yonder Full time

Scope The Technical Consultant Int - Cloud acts as the point of escalation for infrastructure operations responsible for handling complex issues driving root cause analysis and implementing long-term solutions This role also contributes to infrastructure design optimization and strategic initiatives while mentoring L1 L2 teams and ensuring adherence to best practices Our current technical environment Microsoft Azure VMware ESXi What you ll do Perform troubleshooting of hardware OS and network issues based on standard operating procedures SOPs Log track and update incidents and requests in the ticketing ITSM system Escalate unresolved issues to L3 teams with proper documentation and logs Perform routine health checks daily checklist activities and report deviations Support user requests related to access password resets and basic infra queries Adhere to defined processes SLAs and compliance security guidelines Maintain accurate documentation of incidents knowledge articles and runbooks Manage servers Windows Linux virtualization platforms storage systems and network devices Implement standard changes and upgrades to infrastructure components Support patching backup restore operations and performance monitoring Create technical documentation knowledge articles and mentor L1 L2 engineers Participate in audits compliance checks and ensure security standards are met Collaborate with architects and project teams on infrastructure design and integration What we are looking for Bachelor s degree in IT Computer Science Electronics preferred or equivalent diploma 5 years of relevant infrastructure support engineering experience Relevant certifications e g Microsoft Red Hat VMware CCNA ITIL Intermediate are highly desirable Deep expertise in at least two infrastructure domains e g server administration networking storage cloud security Strong troubleshooting and analytical skills with ability to solve complex multi-domain issues Experience with automation scripting PowerShell Python Ansible Terraform etc Hands-on experience with enterprise monitoring backup and ITSM tools Strong understanding of ITIL processes and enterprise operations Excellent communication and leadership skills to collaborate with business operations and engineering teams This role involves rotational shifts including night shifts to provide 24 7 application support Flexibility to work weekends and public holidays as per shift schedule Ability to handle responsibilities independently during off-hours Our Values If you want to know the heart of a company take a look at their values Ours unite us They are what drive our success - and the success of our customers Does your heart beat like ours Find out here All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status

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