Senior Travel Consultant

5 hours ago

Noida Sector Noida Uttar Pradesh, India The Travel Stations Full time

Role Overview

The Travel Consultant will be responsible for managing day-to-day travel inquiries, engaging with potential customers, understanding their travel needs, customizing travel packages, and converting leads into confirmed bookings. The role requires a strong sales mindset, excellent communication skills, and the ability to deliver exceptional customer experiences.

Key Responsibilities

  • Handle daily travel inquiries and leads generated through website, phone calls, WhatsApp, emails, and social media platforms
  • Connect with leads promptly and understand customer requirements, budget, travel dates, and preferences
  • Customize domestic and international tour packages according to traveler needs
  • Prepare and share detailed itineraries, quotations, inclusions, and exclusions with clients
  • Follow up regularly with prospects to close sales and improve conversion rates
  • Coordinate with hotels, transport providers, airlines (as applicable), and other suppliers to secure competitive pricing
  • Update and maintain accurate records in CRM systems, including lead status and booking details
  • Upsell and cross-sell add-ons such as sightseeing tours, activities, meals, travel insurance, and special experiences
  • Provide end-to-end customer support before travel, during the trip, and post-travel
  • Achieve monthly sales targets and contribute to overall revenue growth

Skills & Requirements

  • Excellent communication, presentation, and negotiation skills
  • Strong knowledge of domestic and international travel destinations, tour packages, and travel logistics
  • Ability to customize travel packages efficiently and accurately
  • Sales-driven mindset with a customer-first approach
  • Proficiency in CRM systems, email communication, and WhatsApp handling
  • Ability to manage multiple leads simultaneously and work under pressure
  • Prior experience in travel sales or tour operations is preferred

Key Performance Indicators (KPIs)

  • Lead response time
  • Lead-to-sale conversion ratio
  • Monthly sales revenue achievement
  • Customer satisfaction, reviews, and repeat bookings

Why Join Us

  • Growth-oriented travel company
  • Attractive incentives and performance-based rewards
  • Opportunity to work with domestic and international travel products

Job Type: Full-time

Pay: ₹15, ₹30,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Internet reimbursement
  • Leave encashment
  • Paid time off

Application Question(s):

  • How many years of experience do you have in travel sales or tour operations?
  • Which type of travel sales have you handled?
  • What lead sources have you handled previously?
  • Which destinations are you most confident selling?

Location:

  • Noida Sector 16, Noida, Uttar Pradesh (Required)

Work Location: In person

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