Technical Support Associate

3 days ago


Agartala, Tripura, India Codebucket Solutions Private Limited Full time ₹ 3,00,000 - ₹ 4,50,000 per year

We are seeking a motivated and skilled Technical Support Specialist with a B.Tech degree and 2 years of hands-on experience in technical support. The successful candidate will be responsible for providing high-quality technical assistance to customers, troubleshooting issues, and ensuring customer satisfaction.

Key Responsibilities:

  • Technical Troubleshooting: Diagnose and resolve technical issues related to software, hardware, and network systems via phone, email, and remote support.
  • Customer Support: Provide timely and accurate information to customers regarding product features, technical specifications, and usage.
  • Issue Documentation: Log, track, and manage incidents in the support ticketing system, ensuring proper documentation of issues and resolutions.
  • Product Expertise: Stay updated on the latest product developments, software updates, and industry trends to provide the best support to customers.
  • Escalation Handling: Identify complex issues that require escalation and collaborate with senior technical teams to ensure swift resolution.
  • Knowledge Base Contribution: Create and update support documentation, FAQs, and knowledge base articles to assist customers and internal teams.
  • Customer Training: Provide training and guidance to customers on best practices for using products effectively.
  • Feedback Loop: Gather customer feedback and provide input to product development teams to enhance product features and performance.

Qualifications:

  • Education: Bachelor's degree in Technology (B.Tech) in Computer Science, Information Technology, or a related field.
  • Experience: Minimum of 2 years of experience in a technical support role, preferably in a software or IT services company.

Job Type: Full-time

Pay: ₹15, ₹25,000.00 per month

Application Question(s):

  • Do you hold an degree?

Work Location: In person



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