Manager- Client Relationship Management
2 days ago
Role & responsibilities
- Review the performance of all the key Pan India accounts and address the possible areas of improvement to enhance stakeholder satisfaction.
- Be a team player and leader by periodically reviewing the team's performance, setting goals and targets, and encouraging upskilling for efficient client management.
- Prepare interim performance reports for these accounts for both the internal and external stakeholders.
- Organize employee engagement sessions and upskilling for team members through training, coaching and any relevant mentoring sessions.
- Handle escalations and associated documentation if any.
- Managing the key stakeholders of the assigned accounts and ensuring their employees have a seamless claims experience by making sure the services provided are per the agreed SLA
Essential Qualification:Any graduate degree from a recognized Indian University
Recommended Experience:
- Having 5+ years of experience working with TPAs and Brokers in General Insurance, Life Insurance, or Health Insurance
- Experienced in managing large accounts and a team members in either a TPA/Broker/Insurance/hospital
- Excels in market analytics while thriving in a customer-oriented role
- Comfortable working in an environment that fosters inter-departmental coordination and contribution
Interested candidate can share their resume to
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