Partner Support

17 hours ago


Noida, Uttar Pradesh, India Ansira Full time ₹ 3,00,000 - ₹ 4,50,000 per year
Partner Support Associate is responsible for handling incoming calls from clients' customers. This position provides customer service support and resolution of routine questions related to client's services or in-store offerings, working collaboratively with other team members and departments to ensure customer satisfaction and loyalty. .

Duties/Responsibilities:

  • Respond to incoming calls, chats and emails from customers in a prompt and professional manner, ensuring the customer receives the highest level of service.

  • Provide accurate and complete information to customers by using the applicable tools, resources and outlined procedures.

  • Understand the company's products or services to effectively address client questions and concerns. 

  • Identify customer needs through active listening, researching issues, resolving problems, and providing solutions. 

  • Document tickets (calls, chats and emails) in the call center database.

  • Follow specific scripts or call flows to ensure accuracy of information provided. 

  • Meet outlined performance metrics which may include call quality metrics, customer satisfaction survey scores, and average speed of answer. 

  • Attend training sessions and team meetings to enhance skills and knowledge.

  • Use a positive, friendly, and persuasive attitude to connect with customers, communicate clearly over the phone, manage high call volume at times, and follow up when necessary.

  • Demonstrate professional grammar, tone, and volume over the phone. Use proper sentence structure, positive language, and effective transitions.

  • Show a willingness to learn new things and adapt to company guidelines and procedures.

  • May perform other administrative duties as assigned.

Required Skills/Abilities:

  • Strong written, phone and verbal communication skills along with active listening.

  • Exceptional communication and interpersonal skills.

  • Empathy and customer-oriented approach.

  • Ability to handle multiple tasks and prioritize effectively.

  • Proficient in call center software and technology. Experience with Zendesk is a plus.

  • Strong problem-solving skills to address and resolve customer issues efficiently.

  • Proven track record of reliability.

  • Willingness to work in 24 * 7 work environment.

  • Willingness to work on weekends with scheduled week offs as per business requirement.


Education and Experience:

  • High school diploma or equivalent.

  • Experience in a customer support role or a related role in American process. 

  • Remote-work experience preferred and demonstrated ability to work independently. 



  • Noida, Uttar Pradesh, India Ansira Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    The Partner Support team is responsible for overseeing Brandmuscle's support efforts for clients looking for assistance while using our software. The support team offers phone, email, and chat channels for our clients to contact us. The support team is responsible to achieve and exceed acceptable service levels for all channels.Manager, Partner Support is...


  • Noida, Uttar Pradesh, India Ansira Full time US$ 90,000 - US$ 1,20,000 per year

    The Partner Support team is responsible for overseeing Brandmuscle's support efforts for clients looking for assistance while using our software. The support team offers phone, email, and chat channels for our clients to contact us. The support team is responsible to achieve and exceed acceptable service levels for all channels.Team Leader, Partner Support...


  • Noida, Uttar Pradesh, India Strategic Talent Partner Full time

    Job Qualifications :- Proven experience in Application support- Bachelors degree in computer science, Information Technology, or a related field.- 5+ years of experience in production support, system administration, or related technical roles with a focus on cloud-based systems management (GCP, Azure or AWS)- Knowledge of incident management, system...

  • Channel Partner

    4 days ago


    Noida, Uttar Pradesh, India CareerHike EduTech Full time ₹ 75,000 - ₹ 1,50,000 per year

    CareerHike EduTech – Channel Partner Program Type: Commission-Based | Earning Potential: Up to 30% on every AdmissionWant to start your own education business with zero investment? Join the CareerHike Channel Partner Program and earn up to 30% commission on every student admission What You Get: Access to 30+ UGC-approved Online Universities Dedicated...


  • Noida, Uttar Pradesh, India Krishna Enterprise's Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Process and prioritize inbound inquiries from HRTech providersFinalize commercial agreements and manage partner onboardingLiaise with internal teams to ensure timely delivery of integrationsSet lead generation goals with partners and establish incentivesWork with the Product team to identify valuable integrationsAct as the main point of contact for product...

  • Client Partner

    6 days ago


    Noida, Uttar Pradesh, India Persistent Systems Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About Position:We are identifying an Client Partner(BFSI) who will be responsible for leading sales activities for Technology Services. A key aspect of the role is to inspire customers on their product engineering and digital transformation journey and advise how Persistent could play an integral part in that journey. To own and cultivate business...


  • Noida, Uttar Pradesh, India Sutra Luminis Full time ₹ 3,00,000 per year

    Job Opportunity: Account Design Partner (Fresher)Location:NoidaSalary:Up to ₹3 LPAFull-time | On-siteAbout UsWe are aleading provider of luxury decorative lighting solutions, offeringhigh-quality, bespoke lightingfor prestigious projects across India. As part of our expansion, we are looking forfresh and creative talentto join our team atSUTRA.About the...

  • Talent Partner

    3 weeks ago


    Noida, Uttar Pradesh, India Adobe Full time

    Our CompanyChanging the world through digital experiences is what Adobes all about We give everyone from emerging artists to global brands everything they need to design and deliver exceptional digital experiences Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with...


  • Noida, Uttar Pradesh, India Transsion Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Excellent Opening for Human Resource Business Partner at Transsion Holdings {Itel/Tecno/Infinix) @ Noida - Sector 142.A) PURPOSE OF THE POSITION:-The primary responsibility is to HRBP role will contribute to company's performance by providing tactical and strategic consulting on people and organization development strategies in support of the business...


  • Noida, Uttar Pradesh, India Sambodhi Research & Communications Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About usSambodhi Research and Communications Pvt Ltd. provides evidence-based insights to seed and catalyze scalable social impact. Our research, data, strategy consulting, monitoring, and evaluation solutions support implementers, governments, foundations, and donors in the design and execution of programs and policies that improve the lives of people and...