Post Operations Manager

3 days ago


Mohali, Punjab, India Lytegen Full time ₹ 5,00,000 - ₹ 15,00,000 per year

The Post Operations Manager will focus on the customer journey after a project is delivered. You will be responsible for ensuring customer satisfaction, handling escalations, managing warranty/maintenance work, and building long-term trust with clients. The role requires someone who can combine operational knowledge with strong communication skills to ensure every customer has a smooth post-project experience. You will also work closely with operations and customer success teams to monitor service quality, gather feedback, and identify areas for improvement.

Responsibilities:

  • Manage after-sales service and support.
  • Handle customer complaints and ensure timely resolution.
  • Coordinate maintenance schedules with field teams.
  • Track service quality and customer feedback.
Requirements
  • Graduate with 3–6 years in customer service, operations, or after-sales.
  • Strong communication and conflict resolution skills.
  • Ability to manage multiple clients and priorities.
Benefits
  • Opportunity to work in the fast-growing renewable energy and sustainability sector.
  • Exposure to global work culture while being part of the India growth story.
  • Professional growth with clear career progression paths.
  • Collaborative and supportive team environment.
  • Competitive salary package with performance-based incentives.
  • Learning opportunities through cross-functional projects.
  • Job stability in a mission-driven company with long-term vision.
  • Work with experienced leaders and international teams.


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