Cluster Leader

2 days ago

Noida, Uttar Pradesh, India Zenplus Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role & responsibilities

Act as a single point of contact for field staff management.

Activities & Responsibilities:

Daily Checks:

  • Contact every ambulance for availability in each shift.
  • Contact the call center to track ambulance locations.
  • Take corrective action as required and maintain records.

Fleet Staff Management:

  • Manage and confirm daily attendance reports to CDC.
  • Coordinate with the Manager for reliever staff deployment.
  • Inform field staff about overtime.
  • Resolve field staff issues, monitor, and guide them to meet performance targets.
  • Conduct field visits and audits to assess staff performance.

Adherence to Norms & Policies:

  • Monitor fuel expenses and ensure adherence to refueling policies.
  • Record and investigate disparities in fuel consumption.
  • Track ambulance-wise maintenance and inventory.
  • Ensure availability of necessary supplies with field staff.

Issue & Complaint Management:

  • Gather complaints and feedback from CDC and clients.
  • Discuss issues with field staff and take corrective actions.
  • Maintain detailed complaint records for each ambulance.

Medicines & Ambulance Audit:

  • Track expired medicines and ensure proper disposal.
  • Work with ambulance audit teams to resolve non-compliance.

Preventive Maintenance & Upkeep:

  • Coordinate with Maintenance Executives for scheduled servicing.
  • Ensure ambulances undergo preventive upkeep as per plan.
  • Monitor vendor performance, review invoices, and control expenses.

Performance & Reporting:

  • Meet all defined targets and performance metrics.
  • Raise invoices for clients and follow up on payments.
  • Do not depend on recruiters for driver hiring ensure proactive staffing.
  • Maintain daily records and share reports with the MIS Team.

Preferred candidate profile

Experience in Ambulance operations is preferred

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