Customer Support Executive

1 week ago

Bengaluru, Karnataka, India Arupal Superdocs Technology Llp Full time ₹ 1,20,000 - ₹ 1,60,000 per year

Company:

Location: Work from Home

Shift Timings: 12:00 PM - 10:00 PM (IST)

Week Offs: Rotational

Pay 15K - 16K Plus performance based incentives

About

is India's trusted digital platform for issuing authentic medical certificates, facilitating online doctor consultations, and providing related healthcare services.

We are building a seamless, efficient, and compliant healthcare solution for employees, students, and organisations across India and beyond.

Role Overview

We are looking for a Customer Success Executive with exceptional written communication skills to manage our chat and email support for the European market.

The ideal candidate must have strong command over written English, excellent comprehension of European communication style and tone, and the ability to handle customers with empathy and precision.

Key Responsibilities

  • Handle real-time customer queries via chat and email with professionalism and accuracy.
  • Respond promptly to inquiries related to medical certificates, doctor consultations, and other services.
  • Maintain a courteous and concise writing style suited to international clients.
  • Work closely with internal teams to ensure issue resolution and customer satisfaction.
  • Maintain confidentiality and adhere to all data protection policies.
  • Document interactions and share feedback to improve customer experience.

Requirements

  • Excellent written English with attention to tone, grammar, and cultural nuances of European communication.
  • Ability to understand and respond in a natural, fluent style, free from slang or robotic phrasing.
  • Tech-savvy, comfortable using CRM tools, chat/email software, and standard office applications.
  • Must have: Laptop/PC, power backup, stable broadband connection, and a quiet, dedicated workspace at home.
  • Flexible to work 12:00 PM - 10:00 PM IST shift with rotational week-offs.
  • Prior experience in chat/email-based customer support preferred.

Assignment (Mandatory for Shortlisting)

To assess your written communication skills, please complete the following short assignment:

Task :

You have received this customer message: Hi, I applied for a medical certificate yesterday, but I haven't received it yet. Can you please check and update me on the status?

Your Response :

Write a professional email reply (in words) addressing the customer politely, confirming their concern, and providing next steps. Focus on tone, clarity, and grammatical accuracy.

Email your response with subject line " Customer Support Assignment"-

Important:

  • Do not use AI-generated or paraphrased content.
  • All submissions will be AI-tested for originality and human writing patterns.
  • Only genuine, self-written responses will be considered for further evaluation.

Why Join Us

  • Be part of India's leading digital healthcare platform.
  • Gain exposure to global communication standards.
  • Work-from-home convenience with professional growth opportunities.

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