Store Manager

12 hours ago

Gurgaon, Haryana, India Citymart Full time ₹ 15,00,000 - ₹ 28,00,000 per year

Role & responsibilities

  • Oversee daily store operations to ensure smooth functioning and high efficiency.
  • Lead, train, and motivate store staff to achieve sales targets and maintain service excellence.
  • Monitor inventory levels and coordinate with suppliers for timely stock replenishment.
  • Plan and implement promotional activities to boost footfall and revenue.
  • Ensure high standards of visual merchandising and store hygiene.
  • Handle customer queries and complaints effectively to ensure customer satisfaction.
  • Prepare sales reports, track key performance indicators (KPIs), and analyze business trends.
  • Maintain compliance with company policies, safety regulations, and legal standards.
  • Manage store budgets, control shrinkage, and ensure optimal cost management.
  • Conduct regular audits and ensure accurate stock counts and billing processes.
  • Coordinate with regional managers and head office for store updates and reporting.
  • Implement training programs for staff development and performance improvement.
  • Take ownership of store Profit & Loss (P&L) and drive profitability through effective planning.
  • Ensure excellent customer experience through strong CRM practices and feedback analysis.

Preferred candidate profile

  • Graduate in any discipline (BBA/B.Com/B.A.). MBA or Diploma in Retail Management is an added advantage.
  • 13 years of experience in retail/store operations
  • Retail (Fashion, FMCG, Electronics, Lifestyle, Supermarkets, etc.), Hospitality, or Customer Service sectors. Willing to relocate or travel as per store location requirements.
  • Proficient in English and local language for effective communication with team and customers.

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