Director, Operations

3 days ago

Bengaluru, Karnataka, India ConcertAI Full time ₹ 12,00,000 - ₹ 24,00,000 per year

Job Requirements

This role is an important member of Commercial Solutions, leading teams that perform Production Support across our Commercial Solutions data platforms. The teams' tasks include operational production support for our Specialty Pharmacy and Specialty Distributor integration and aggregation deliverables supporting over 25 clients. The Director will provide prioritization of teams' overall tasks while coaching, mentoring, & training new and experienced hires. The Director will also lead the teams to find efficiency and continuously improve our operations.

Responsibilities

  • Overall lead for multiple individual teams spanning 10+ resources
  • Responsible for managing production support of Data Integration and Data Aggregation of Specialty Pharmacy, Specialty Distributor, Group Purchasing Organizations (GPO), Patient Hub, and other claims data through the Commercial Solutions suite of products
  • Work with team Managers to assign individual tasks and manage team's workload capacity in a fast-paced data operations environment
  • Own establishment of documented processes for data quality, data validation, data cleansing, and enrichment (where appropriate)
  • Define and enforce data quality standards, policies, and procedures
  • Drive the utilization of data analytics to identify areas for efficiency & process improvement, through monitoring, simplification, automation, and/or elimination of tasks
  • Maintain accurate and up-to-date documentation related to customer data management processes and procedures

Work Experience

  • 8+ years' experience in healthcare data operations and/or data stewardship roles
  • Strong knowledge of Pharmaceutical industry sales/shipment data experience required
  • Proficient in data management tools, databases, and analytics platforms
  • Excellent communication and interpersonal skills for effective collaboration with cross-functional teams
  • Strong analytical and problem-solving abilities
  • Experience leading, training, and/or coaching a team of data-centric analysts

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