Senior Manager

1 day ago


Cochin, Kerala, India Mercely's Ice Cream Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Mercely's ice cream is Expanding

Mercelys is expanding our QSR vertical, and we're looking for a passionate and capable Senior Manager to lead operations across multiple Mercely's ice cream parlours.

If you're someone who thrives in a fast-paced environment, understands the pulse of QSR operations, and can build teams that deliver memorable customer experiences - this role is for you.

Key Responsibilities

As the Senior Manager - QSR, you will be responsible for:


• Overseeing daily operations across multiple outlets.


• Ensuring consistent product quality, hygiene, and service standard


• Managing outlet managers and staff - training, mentoring, and improving performance


• Implementing SOPs, operational checklists, and customer service protocols


• Driving sales, customer satisfaction, and cost control across outlets


• Handling inventory, forecasting, vendor coordination, and store audits


• Leading menu management - pricing, menu engineering, seasonal updates, and ensuring execution


• Supporting new outlet launches, store rollouts, and expansion plans


• Monitoring KPIs and ensuring overall operational excellence


• Maintaining strong communication between outlets and the corporate team.

What We're Looking For

We're seeking a professional with:

  • Minimum
    5 years of experience
    managing QSR outlets.
  • Strong operational expertise in multi-store management.
  • Proven background in team leadership, staff training & performance management.
  • Experience maintaining hygiene, safety, and service quality standards.
  • Ability to drive sales performance and customer experience.
  • Experience in scaling or launching new QSR outlets is a strong advantage.
  • Hands-on experience in menu management & menu engineering.

Location: Kerala

If you're ready to lead Mercelys into its next chapter and build a QSR experience that stands out - apply now or share profiles with us.


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