customer co-ordinator Field

1 week ago


Sarojini Nagar Delhi Delhi, India HELYXON Healthcare Solutions Full time ₹ 1,50,000 - ₹ 3,00,000 per year

Job Title: Customer Coordinator – Field Operations

Location: Delhi

Employment Type: Full-Time

Job Summary

We are seeking a proactive, customer-oriented Customer Coordinator to support field operations. You will coordinate on-site activities, interface directly with clients, and work with internal teams to deliver high‑quality service to customers on location.

Key Responsibilities

  • Act as the primary point of contact for customers during field visits. Handle inquiries and issues promptly.
  • Coordinate scheduling for service deliveries, installations, audits, or field support tasks.
  • Serve as liaison between field teams, vendors, and clients—ensuring field staff have required resources and information.
  • Monitor quality and safety standards, verifying that services meet company compliance and client expectations.
  • Collect, document, and analyze customer feedback and service outcomes, and share insights with relevant stakeholders.
  • Maintain accurate records of client interactions, field activities, and service completion. Generate reports as needed.
  • Support training and onboarding of field staff to uphold service quality.

  • Bachelor's degree in Business, Communications, Engineering, or a related field is preferred.

  • IndeedExpertia
  • 0-1 years of experience in customer service or field coordination roles.
  • Familiarity with CRM software and Microsoft Office Suite.
  • Excellent communication, problem‑solving, and interpersonal skills.
  • Strong organizational and multitasking abilities, with attention to detail.
  • Self-motivated, capable of working independently, and adaptable to shifting priorities.

  • Prior experience in logistics, retail, or technical field-service environments.

  • Indeed
  • Exposure to audits, installations, or inspections in fieldwork context.
  • Ability to train or coach field teams in customer service best practices.Key Performance Indicators (KPIs)

  • Customer satisfaction ratings and feedback.

  • Timeliness and completeness of field service delivery.
  • Accuracy of documentation for customer interactions and field logs.
  • Quality and efficiency of coordination among field, operations, and client teams.

Job Types: Full-time, Fresher

Pay: ₹15, ₹25,000.00 per month

Benefits:

  • Health insurance
  • Paid sick time
  • Provident Fund

Work Location: In person



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