
Customer Co-ordinator Field
3 days ago
Job Title: Customer Coordinator - Field Operations
**Location**: Delhi
**Employment Type**: Full-Time
Job Summary
We are seeking a proactive, customer-oriented **Customer Coordinator** to support field operations. You will coordinate on-site activities, interface directly with clients, and work with internal teams to deliver high‑quality service to customers on location.
Key Responsibilities
- Act as the primary point of contact for customers during field visits. Handle inquiries and issues promptly.
- Coordinate scheduling for service deliveries, installations, audits, or field support tasks.
- Serve as liaison between field teams, vendors, and clients—ensuring field staff have required resources and information.
- Monitor quality and safety standards, verifying that services meet company compliance and client expectations.
- Collect, document, and analyze customer feedback and service outcomes, and share insights with relevant stakeholders.
- Maintain accurate records of client interactions, field activities, and service completion. Generate reports as needed.
- Support training and onboarding of field staff to uphold service quality.
- Bachelor’s degree in Business, Communications, Engineering, or a related field is preferred.
- IndeedExpertia
- 0-1 years of experience in customer service or field coordination roles.
- Familiarity with CRM software and Microsoft Office Suite.
- Excellent communication, problem‑solving, and interpersonal skills.
- Strong organizational and multitasking abilities, with attention to detail.
- Self-motivated, capable of working independently, and adaptable to shifting priorities.
- Prior experience in logistics, retail, or technical field-service environments.
- Indeed
- Exposure to audits, installations, or inspections in fieldwork context.
- Ability to train or coach field teams in customer service best practices.Key Performance Indicators (KPIs)
- Customer satisfaction ratings and feedback.
- Timeliness and completeness of field service delivery.
- Accuracy of documentation for customer interactions and field logs.
- Quality and efficiency of coordination among field, operations, and client teams.
**Job Types**: Full-time, Fresher
Pay: ₹15,000.00 - ₹25,000.00 per month
**Benefits**:
- Health insurance
- Paid sick time
- Provident Fund
Work Location: In person
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