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9 hours ago
International Voice Process (IndiGo Airlines)
Position: Customer Support Executive / non targetable
Location: Sector 59, Noida
Qualification: Minimum 12th Pass (Graduate Preferred)
Experience: Minimum 1 Year (Voice Process / BPO)
Salary: ₹32,000 CTC per month
Work Mode: Work from Office
Working Days: 5 Days a Week (Rotational Shifts)
Cab Facility: Available (Both Side)
Roles & Responsibilities
- Manage inbound and outbound calls for IndiGo Airlines' international customers.
- Assist with flight bookings, cancellations, rescheduling, and web check-in.
- Provide support on baggage rules, visa guidelines, and travel policies.
- Resolve queries, concerns, and complaints with professionalism.
- Handle payment queries, refunds, and escalations effectively.
- Maintain customer records and update CRM after each interaction.
- Meet performance KPIs while ensuring quality and compliance standards.
- Work collaboratively with internal teams to ensure smooth issue resolution.
- Deliver empathetic, accurate, and solution-oriented service to enhance customer satisfaction.
Job Types: Full-time, Permanent, Fresher
Pay: ₹32,000.00 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Food provided
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
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