International Voice Process

1 day ago

Noida, Uttar Pradesh, India Career Crox Full time ₹ 3,84,000 per year

International Voice Process (IndiGo Airlines)

Position: Customer Support Executive / non targetable

Location: Sector 59, Noida

Qualification: Minimum 12th Pass (Graduate Preferred)

Experience: Minimum 1 Year (Voice Process / BPO)

Salary: ₹32,000 CTC per month

Work Mode: Work from Office

Working Days: 5 Days a Week (Rotational Shifts)

Cab Facility: Available (Both Side)

Roles & Responsibilities

  • Manage inbound and outbound calls for IndiGo Airlines' international customers.
  • Assist with flight bookings, cancellations, rescheduling, and web check-in.
  • Provide support on baggage rules, visa guidelines, and travel policies.
  • Resolve queries, concerns, and complaints with professionalism.
  • Handle payment queries, refunds, and escalations effectively.
  • Maintain customer records and update CRM after each interaction.
  • Meet performance KPIs while ensuring quality and compliance standards.
  • Work collaboratively with internal teams to ensure smooth issue resolution.
  • Deliver empathetic, accurate, and solution-oriented service to enhance customer satisfaction.

Job Types: Full-time, Permanent, Fresher

Pay: ₹32,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Commuter assistance
  • Flexible schedule
  • Food provided
  • Health insurance
  • Internet reimbursement
  • Leave encashment
  • Life insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person

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