Analyst, Channel Data Services

4 days ago

Bengaluru, Karnataka, India e2open Full time ₹ 9,00,000 - ₹ 12,00,000 per year

JOB TITLE: Analyst, Channel Data Services (NON-IT)Role : AnalystExp : 3 yrsLocation : BangaloreJOB TITLE: Senior Analyst, Channel Data Services RESPONSIBILITIES:Acquire expert level knowledge with solutions, products or services deployed for their respective customers. Independently & effectively respond to customer tickets/Partner queries/internal communications. Seamlessly work on data related to scheduled or unscheduled activities, take full responsibility by keeping all stakeholders informed.

Strictly compliant with the tools/applications adoption, is conversant and do not take non-standard approach. Always recommend/insist best practices to follow within the team. Is familiar with all SLAs for customers, always on-time and accurate process & delivery like – reports/feeds processing/feedout/ART etc.

Available during non-business hours to work towards the resolution of Sev1 & Sev2 issues. Strongly reflects on e2open Principles, understands organizational goals and work towards achieving them. Independently work on complex customer queries/tickets and requests which requires deep diving into data to address, clear and crisp presentation of ideas and solutions.

Be a SME, train and guide other team members on day today operational matters, liaison with cross functional teams on matters of customer delivery aspects, conduct team meetings independently. Capable of supporting multiple customer operations, participate actively discussions with CDSMs. Create wow factor leading to customer appreciations through excellent handling of queries requests etc.

Support automation drive through well planned and structured UAT.Extend seamless back up support, effectively prioritize, execute tasks in timely manner to achieve all SLAs. Continuous review of all process steps and eliminate redundant manual touch points, identify legacy processes and initiate discussion with customer to eliminate such manual work. Efficient process document management, simplify processes and data handling.

Demonstrate good analytical skills to slice and dice the data, always complete assigned training for the role well ahead of the timeline. Create metrics and advise customers on the trend and issues in the data and recommend, to make relevant changes, provide meaningful insights into data to the customers. Evaluate and conduct sessions on adopting new features, drive new platform features adoption within the team.

Independent in supporting SCRs related changes, implement RPA and Python scripts to reduce manual work. QUALIFICATIONS AND EXPERIENCE:Graduate/Masters from premier institute.1 years of experience in data management and analytical field. Excellent soft skills, comprehension, articulation, communication (both written and verbal) skills essential.

Flexible to work in different shift timings and is available at non-business hours to support critical requests or issues impacting organization and customer business or service. Outstanding analytics, troubleshooting, problem-solving skills, always thinking out of the box. Versatile working in a team with diverse thoughts and different dynamics.

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