Sales Coordinator

18 hours ago

Mumbai, Maharashtra, India Job search Full time ₹ 4,00,000 - ₹ 12,00,000 per year

Key Responsibilities

  • In-House Sales Coordination
  • Manage in-house sales operations , including handling customer inquiries, preparing quotations, and processing orders.
  • Coordinate with customers and distributors over phone and email for order confirmation, dispatch details, and product availability.
  • Support the field sales team by generating leads, maintaining follow-ups, and ensuring smooth communication flow.
  • Order Processing Documentation
  • Create and maintain accurate sales orders, quotations, and invoices in the ERP system.
  • Ensure timely coordination with the logistics, production, and quality teams for smooth order execution and delivery.
  • Track order status and proactively update customers on timelines or changes.
  • Customer Relationship Management
  • Build and maintain strong relationships with existing customers through effective communication and prompt response.
  • Handle customer concerns or queries professionally and ensure quick resolution in coordination with relevant departments.
  • Support sales targets through excellent customer service and timely follow-ups.
  • Reporting MIS
  • Prepare daily, weekly, and monthly sales reports and dashboards for management review.
  • Monitor sales performance, pending orders, and collections, and provide insights to the Sales Head.
  • Maintain and update customer databases regularly.
  • Cross-Functional Coordination
  • Collaborate with the finance team for billing, credit control, and payment follow-up.
  • Assist the marketing team with data support for promotions, customer visits, and presentations.

Qualifications
Education:

  • Bachelors degree in Commerce, Business Administration, or a related field.

Experience

  • 2-5 years of experience in in-house / inside sales or sales coordination within the lubricants, chemical, or manufacturing industry .
  • Hands-on experience with ERP systems and MS Office tools (Excel, Word, PowerPoint) .

Skills

  • Excellent communication and negotiation skills.
  • Strong organizational and multitasking abilities.
  • Customer-oriented with a proactive and positive approach.
  • Accuracy and attention to detail in documentation.

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