
D365 CE/CRM Functional Consultant
5 days ago
Role Overview
We are looking for a proactive and detail-oriented D365 CRM Functional Consultant with strong expertise in the
Marketing module
, especially
Real-Time Marketing
. The role involves business analysis, solution design, stakeholder coordination, and quality assurance to support end-to-end marketing automation initiatives.
Key Responsibilities
- Lead functional design and configuration of D365 Marketing and Real-Time Marketing modules.
- Collaborate with business stakeholders to gather requirements and translate them into functional specifications.
- Coordinate with technical teams to ensure seamless integration and delivery.
- Support QA activities including test case validation, UAT coordination, and defect triaging.
- Provide guidance on best practices for customer journeys, segments, triggers, and analytics within Real-Time Marketing.
Required Skills
- 5+ years of experience in Dynamics 365 CE with at least 2 years in D365 Marketing.
- Hands-on experience with Real-Time Marketing features such as event triggers, journeys, and personalization.
- Strong understanding of CRM data models, customer insights, and marketing automation workflows.
- Excellent communication and coordination skills across business and technical teams.
Experience in QA processes and tools is a plus.
Microsoft certifications in Dynamics 365 Marketing or CE are preferred.
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