
General Manager, Operations
1 day ago
Experience : : Experience of 12-15 years of working in hotel, resorts or conventions centers.
Qualification : Bachelors degree in hotel management is must.
Responsibilities :
- Oversee the daily operations of the convention center, ensuring high standards of quality and service across all departments (front desk, security, housekeeping, F&B, maintenance, etc.).
- Develop and enforce operational policies and procedures to streamline workflows and maintain consistency.
- Conduct regular inspections to ensure cleanliness, safety, and proper maintenance.
- Guest Experience and Satisfaction:- Ensure an exceptional guest experience by implementing guest-centric policies and addressing guest feedback proactively.
- Act as the primary point of contact for guest relations, managing escalated complaints and resolving issues promptly.
- Regularly review and analyze guest satisfaction metrics, making adjustments as necessary to enhance the guest experience.
- Prepare and manage the budget, ensuring cost control and maximizing profitability without compromising quality.
- Monitor financial performance, including revenue, expenses, and profit margins, to achieve financial targets.
- Lead, mentor, and motivate department heads and staff to foster a productive, positive work environment.
- Manage relationships with key clients, corporate accounts, and local businesses to boost revenue and attract new business.
- Identify and pursue opportunities to expand the market reach and increase revenue streams, such as event hosting and local partnerships.
- Ensure compliance with health, safety, and regulatory standards, maintaining a safe environment for guests and staff.
- Conduct regular audits and inspections to verify adherence to operational standards and address any deficiencies.
- Stay up to date with hospitality industry trends, competitor activities, and regulatory changes to keep the hotel competitive.
Job Type: Full-time
Pay: ₹1,200, ₹1,500,000.00 per year
Work Location: In person
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