Manager, Product Management-Technical

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Product Management-Technical - Marketing Technology SolutionsMastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Marketing Technology Solutions (MarTS) is building cutting-edge, intuitive, intent-driven marketing products to empower our customers, generate high-value leads and fuel the Mastercard brand. We are a part of the Corporate Technology Solutions program that powers the customer technology backbone of Mastercard. MarTS operates at the center of marketing, business, product, and technology, and brings to life marketing strategies and helps to pave the way for new ones that power our growth. This product manager would be focused on enabling our global and regional marketing teams and leading a team of technical product managers to deliver scalable and reliable products.

Responsibilities

• Sets the vision and direction for sets of products

• Leads individual contributors who are conceptualizing the one-to-two year view of how the platform product portfolio solves business and customer needs

• Exhibits expertise across multiple platform products and builds tight connections to resources to drive overall strategy and teams inside your organization while influencing those outside your organization to deliver the expected results

• Dives deep into the work of you team and identify short-and-medium-term risks to platform product development while proposing solutions to address them

• Continuously monitors feature development and associated defects at the platform product level as well as runtime operational metrics for in market capabilities

• Develops and communicates team vision that supports the broader organizational vision

• Makes trade-off decisions as required

• Contributes to organizational planning

• Manage escalations, assess the alternative to resolve (path to green) and builds a plan for resolution

• Own and deliver on post-launch reviews and customer feedback, drives the associated actions, and incorporates feedback into the future launch plans

• Shares best practice with other Mastercard teams

• Engages with business customers to identify key platform product issues; solicits feedback on platform product roadmap

• Leverages data analysis skills to research difficult or ambiguous problems, leading cross-disciplinary teams where necessary and communicating recommendations to senior leadership

• Oversees team-wide product operations, leads junior PM-Ts who may own individual components, and coordinates team-wide improvement goals

• Drives adoption of existing platform products into multiple marketplaces (in some cases simultaneously) with help from leadership

• Provides regular coaching and feedback to direct reports to help grow individual functional skills and leadership capabilities, with support from senior managers

• Sets goals for individuals to achieve department or function level goals

All About You

• Passion for marketing and driving customer impact

• A curious problem-solver, who uses both quantitative and qualitative methods to inform decision making

• Ability to collaborate with cross functional teams such as engineering, design, and internal business stakeholders

• Ability to articulate requirements to engineering teams

• Influence skills to drive results

• Experience in product management and creating features that make an impact

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

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