Data Annotation, Supervisor

About the role:

Samsara is seeking a dynamic and people-first Safety Event Review (SER) Supervisor to lead our growing team of SER agents. This role is critical in ensuring high-quality, efficient review of AI-detected safety events that directly impact driver safety and fleet operations for Samsara customers. As the frontline leader for the team, you'll serve as a mentor, coach, and operations steward - focusing on performance, engagement, and growth of your team while upholding Samsara's high bar for excellence.

You'll be the go-to person for escalations, quality assurance, shift oversight, and real-time decision-making. Success in this role means driving quality reviews at scale, developing your team into high-performing contributors, and supporting Samsara's mission to increase the safety, efficiency, and sustainability of the operations that power the world.

This is an onsite position open to candidates based in Bengaluru - Karnataka, India and requires one to commute to office 5 days per week. Our office is based in Prestige Tech Park, Kadubeesenahalli. Relocation assistance will not be provided for this role.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won't be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You're energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best. 

In this role, you will: 

• Monitor day-to-day SER queue health and agent availability to ensure service level agreements (SLAs), turnaround times, and review quality targets are met   
• Maintain schedules and monitor time-off requests and time reporting for specialists
• Continually coach & educate specialists to ensure service levels are achieved and maintained.
• Conduct regular audits and reviews, through QA, and consistently coach agents on a day-to-day basis.
• Act as the first point of contact for escalations, policy clarifications, and day-to-day agent support needs.
• Some of your daily responsibilities include conducting quality checks of the specialist's transactions to ensure a high level of quality.
• Champion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, and Win as a Team) as we scale globally and across new offices.   
• Hire, develop, and lead an inclusive, engaged, and high-performing team.
• Work a full time 40 hour/week shift in 5x8 shift format. 
• May be asked to work an assigned shift that covers after-hours and/or weekends and/or rotating shifts.

Minimum requirements for the role:

• 2+ years of leadership experience as a supervisor in a high-volume contact center environment. 
• We welcome applications from candidates with a bachelor's degree or those who have gained equivalent expertise through practical experience in related fields.
• Strong understanding of the Behavioral Based Coaching Model including establishing effective goals through a SMART model or similar.
• Experience establishing expectations around development and performance management.
• Strong problem-solving and troubleshooting skills with the ability to exercise good judgment.
• Strong understanding of driving and traffic norms.
• Driver's license is required.

An ideal candidate also has:

• Experience in telematics, logistics, safety programs, safety management.
• Experience in data tagging or video validation environment. 

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