ServiceNow Practice Lead

17 hours ago

Anywhere in IndiaMultiple Locations Timus consulting Services Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Description :


Role Overview :

We are seeking a highly skilled ServiceNow Practice Lead ITOM/ITSM to establish, lead, and grow our ServiceNow practice.

This leadership role will be responsible for strategic direction, solution architecture, delivery excellence, and team development across the ServiceNow IT Operations Management (ITOM) and IT Service

Management (ITSM) domains.

The ideal candidate will have deep expertise in ServiceNow implementation, strong customer engagement skills, and proven experience in building and scaling a high-performing ServiceNow delivery team.


Key Responsibilities :

- Define and execute the strategic roadmap for the ServiceNow practice with a focus on ITOM and ITSM.

- Build and mature the ServiceNow Center of Excellence (CoE), including frameworks, best practices, accelerators, and reusable assets.

- Drive business growth through pre-sales support, proposal development, solution presentations, and client workshops.

- Collaborate with business development teams to identify and qualify new ServiceNow opportunities.

- Establish delivery standards, governance models, and KPIs to ensure consistent, high-quality project outcomes.

- Oversee and guide end-to-end implementations of ServiceNow ITSM and ITOM modules.

- Serve as a technical thought leader, providing architectural direction, design validation, and best-practice recommendations.

- Ensure adherence to ServiceNow implementation methodologies and alignment with client requirements.

- Review complex configurations, integrations, and custom developments to maintain platform integrity and performance.

- Partner with ServiceNow and other ecosystem vendors to leverage the latest product capabilities and innovations.

- Build and lead a high-performing ServiceNow delivery teamincluding developers, architects, and consultants.

- Mentor team members, define career paths, and foster continuous learning and certification.

- Promote a culture of innovation, collaboration, and accountability within the practice.

- Act as a trusted advisor to clients, translating business objectives into scalable ServiceNow solutions.

- Manage stakeholder expectations, project timelines, and deliverables to ensure customer satisfaction.

- Support ongoing client relationships to identify opportunities for platform expansion and improvement.


Required Qualifications & Skills :

- Bachelors or Masters degree in Computer Science, Information Technology, or related field.

years of overall IT experience with 7 years in ServiceNow implementations and architecture.

- Proven experience leading large-scale ITSM and ITOM projects across multiple clients or verticals.

- In-depth understanding of:

- IT Service Management (ITSM): Incident, Problem, Change, Request, CMDB, Knowledge.

- IT Operations Management (ITOM): Discovery, Event Management, Service Mapping, Orchestration, Cloud Management.

- Strong technical expertise in ServiceNow architecture, integrations (REST/SOAP APIs, MID servers), and scripting (JavaScript, Glide).

- Experience in ServiceNow platform upgrades, performance tuning, and governance.

- Hands-on experience with ServiceNow Flow Designer, IntegrationHub, CMDB modeling, and Discovery Patterns.

- Excellent leadership, communication, and stakeholder management skills.

- Strong understanding of ITIL processes and best practices.

- Experience managing onshore/offshore delivery models

  • Lead ServiceNow Developer

    5 days ago

    Multiple Locations, India MindBrain Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Description : Job Title : ServiceNow Developer / Lead. Contract Duration : 1 Year (Extendable). Experience Required : 5 Years. Location : Remote. Shift : General Shift. Priority : High Immediate Joining Preferred.Job Description : We are looking for highly skilled ServiceNow Developers / Leads with strong hands-on expertise in ServiceNow...

  • ServiceNow Architect/Lead

    1 day ago

    Multiple Locations, India CDW Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Description : About the Role : We are seeking a technically proficient ServiceNow Architect/Lead to design and implement scalable ServiceNow solutions tailored to complex enterprise needs. - The ideal candidate must have a deep understanding of ITSM modules and hands-on experience in one or more additional technical areas, including HAM, SAM, CMDB,...

  • ServiceNow Developer

    2 weeks ago

    Anywhere in India/Multiple Locations ORBION INFOTECH Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Key Responsibilities : - Design, develop, and implement ServiceNow solutions based on business requirements. - Customize ServiceNow applications, including workflows, forms, scripts, and integrations. - Troubleshoot and resolve technical issues related to the ServiceNow platform. - Collaborate with stakeholders to gather requirements and ensure...

  • ServiceNow Architect

    4 days ago

    Anywhere in India/Multiple Locations Huns Info Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Looking for ServiceNow Architect. Experience : 10 Years. Shift Timings : 2 : 00PM to 11 : 00 PM IST. Location : Remote. Technical Skills : - Strong experience in ServiceNow platform particularly CSM and ITSM applications. - Experience with 3CLogic integration with ServiceNow. - Good to have Micro Certification on Virtual Agent,...

  • ServiceNow Consultant

    1 week ago

    Anywhere in India/Multiple Locations Microgreen Technologies Pvt. Ltd Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Top 3 skills : - ITSM - Incident , Problem , Change - ITAM - Hardware Asset Management / Software Asset Management - ITOM - Discovery , Service Mapping, Event Management Note : Certificates must be attached along with profile tracker. Mandatory Certifications - CSA , CAD and CIS ( minimum any 1 in CIS ) Preferred Certification : ITIL v4 ...

  • ServiceNow CSM Developer

    1 week ago

    Anywhere in India/Multiple Locations Collegedunia Full time ₹ 7,50,000 - ₹ 15,00,000 per year

    Role : Service Now CSM Developer.Duration : 6 months.Location : Remote.Shift Timings : In EST 9am to 6pm / In IST 6.30pm to 3.30pm.Notice Period : Immediate Joiner Only.Experience : 5- 8 Years.About the Role : We are seeking a highly skilled ServiceNow CSM Developer with strong QA experience to join our team on a contract basis. The ideal candidate...

  • ServiceNow GRC Developer

    5 days ago

    Anywhere in India/Multiple Locations MNR Solutions Pvt. Ltd. Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Description : We are looking for an experienced ServiceNow GRC professional responsible for implementing, configuring, and maintaining the Governance, Risk, and Compliance (GRC) modules within the ServiceNow platform. The role involves working closely with stakeholders to design and deliver scalable solutions aligned with organizational risk and...

  • kloud - ServiceNow SecOps Developer

    5 days ago

    Anywhere in India/Multiple Locations E Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Shift : 2:00 to 11:00 PM IST. Top Skills : - ServiceNow SecOps Expertise - Implementation/integration and customization support. - Scripting & Integration Proficiency. - Security Operations & Incident Management Knowledge. ServiceNow Certification : - Must hold SN Certifications - must hold Development or Implementation related cert. (CAD,...

  • Senior ServiceNow FSM Technical Consultant

    1 day ago

    Anywhere in India/Multiple Locations MNR Solution Private Limited Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Key Responsibilities : - Design and develop complex custom applications within the ServiceNow platform. - Work on SOAP and REST integrations to connect ServiceNow with external systems. - Develop and maintain ServiceNow Service Portal components and widgets. - Utilize ServiceNow scripting (Business Rules, Client Scripts, Script Includes, etc.) to meet...

  • ServiceNow CSM Developer

    2 weeks ago

    Multiple Locations, India Digihelic Solutions Private Limited Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Key Responsibilities : - Collaborate with stakeholders to understand business requirements and translate them into effective ServiceNow solutions. - Design, develop, and implement ServiceNow applications, modules, and integrations to meet organizational needs. - Provide expertise in the customization and configuration of ServiceNow, ensuring optimal...