
Body Shop Service Advisor
3 days ago
Key Responsibilities
- Greet customers, understand their repair requirements, and record details accurately.
- Prepare repair/job estimates and explain the process, cost, and timeline to customers.
- Coordinate with insurance companies and surveyors for claim approvals and documentation.
- Open job cards and ensure all details are entered correctly in the system.
- Keep customers informed about the progress of repairs and any additional work needed.
- Conduct vehicle inspection upon delivery to ensure quality of repair and painting.
- Handle customer complaints professionally and escalate unresolved issues.
- Ensure timely invoicing and follow up on payments (including insurance settlements).
- Maintain proper records of jobs, claims, and communications.
- Support the bodyshop team in achieving revenue and customer satisfaction targets.
Qualifications & Skills
- Diploma/Degree in Automobile Engineering or related field (preferred).
- 2–4 years of experience in a bodyshop/service advisor role, preferably in the automobile industry.
- Good knowledge of vehicle body repair, painting processes, and insurance claim procedures.
- Excellent communication and customer service skills.
- Strong organizational and multitasking abilities.
- Computer proficiency (MS Office, DMS/ERP systems).
- Negotiation skills for dealing with surveyors and insurance companies.
Job Types: Full-time, Permanent
Pay: ₹9, ₹23,568.65 per month
Benefits:
- Health insurance
- Paid sick time
- Provident Fund
Work Location: In person
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