Customer Success Associate

3 days ago

Jammu, Jammu and Kashmir, India Ladybird Web Solution Pvt Ltd Full time ₹ 2,50,000 - ₹ 3,00,000 per year

Company Description

At Faveo, we prioritize exceptional customer support by offering a comprehensive helpdesk and service desk solution. Our customer-centric approach ensures personalized interactions that build lasting relationships. Leveraging cutting-edge technology, robust security measures, customizable options, and omnichannel integration, we empower businesses to deliver unlimited and affordable support.

Role Description: Customer Success Specialist

Location: Jammu
Type: Full-time, On-site
Open to: Freshers and experienced professionals

As a Customer Success Specialist at Faveo Helpdesk, you will be at the forefront of ensuring customer satisfaction. This role involves using your analytical skills, effective communication abilities, and problem-solving expertise to provide outstanding support and build strong customer relationships. You will contribute to delivering top-notch service on a daily basis, ensuring our customers achieve their goals with Faveo's solutions.

Key Responsibilities

  • Provide exceptional customer support through various channels (email, chat, or phone).
  • Ensure high levels of customer satisfaction by resolving issues efficiently and proactively.
  • Analyze customer needs and feedback to enhance their experience and improve processes.
  • Communicate effectively with customers, offering clear guidance and solutions.
  • Collaborate with internal teams to address complex customer concerns.
  • Assist in onboarding new customers and training them on Faveo Helpdesk solutions.
  • Monitor and report on customer engagement and satisfaction metrics.

QualificationsRequired Skills:

  • Strong Customer Satisfaction and Customer Support abilities.
  • Excellent Analytical Skills and Communication capabilities.
  • Proven ability to deliver excellent Customer Service.
  • Exceptional Problem-Solving and Interpersonal skills.
  • Ability to work collaboratively in a team environment.

Preferred Skills:

  • Familiarity with helpdesk software or ticketing systems.
  • Bachelor's degree in Business Administration or a related field.
  • Prior experience in customer service is an advantage.

Why Join Us?

  • Be a part of a dynamic, growing organization that values innovation and customer focus.
  • Gain hands-on experience working with advanced helpdesk solutions.
  • Collaborate with a talented team in a supportive work environment.
  • Enjoy opportunities for professional growth and development.

Join us at Faveo Helpdesk and make a meaningful impact in customer success

Job Types: Full-time, Fresher

Pay: ₹250, ₹300,000.00 per year

Benefits:

  • Food provided
  • Health insurance
  • Paid time off
  • Provident Fund

Schedule:

  • Rotational shift

Supplemental Pay:

  • Performance bonus

Work Location: In person

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