L1 Support Co-Ordinator

5 days ago

Chennai, Tamil Nadu, India eG Innovations Full time US$ 40,000 - US$ 60,000 per year

At eG Innovations ), we are looking to expand our team in our Chennai, India location. This is a great opportunity with a fast-growing software product company looking to expand our team in India.

We are seeking a L1 support co-ordinator for Korea to join our team. As a key member of our Information Technology and Services company, your primary responsibility is to coordinate with our Korean team, Korean customers, support engineers and development teams, ensuring smooth communication and efficient resolution of support issues. This role does not require deep technical expertise but rather strong organizational and communication skills.

Experience:

The candidate should have 2 to 4 years of working experience. Experience working with Korean customers is desirable but not essential.

Qualifications:

  • Bachelor's degree or equivalent experience.
  • Proficiency in English, and Korean. Knowledge of Tamil is desirable but not essential.
  • Excellent communication skills
  • Working knowledge of MS Word, Excel
  • Experience in a customer-facing role is desirable.

Roles and Responsibilities:

  • Act as the primary point of contact for the Korean team based in Seoul.
  • Coordinate and facilitate communication between the development, support engineering team and Korean stakeholders.
  • Schedule and organize meetings, calls, and follow-ups with Korean customers and team members.
  • Assist in translating and interpreting information between English and Korean.
  • Maintain accurate records of activities.

Key Competencies:

  • Ability to convey information clearly and effectively.
  • Strong listening skills to understand customer needs and concerns.
  • Efficient in scheduling and coordinating meetings and follow-ups.
  • Understanding of Korean business culture and practices.
  • Sensitivity to cultural differences and ability to adapt communication accordingly
  • Commitment to providing excellent customer service.

  • L1 support engineer

    5 days ago

    Chennai, Tamil Nadu, India C7 Tech Solutions Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    We are looking for a proactive and customer-focused L1 Support Engineer to provide first-level technical assistance and support to our clients. The ideal candidate should have strong problem-solving skills, excellent communication abilities, and a basic understanding of IT systems and troubleshooting techniques.Key ResponsibilitiesSkill & ExperienceJob...

  • L1 Support Engineer

    2 days ago

    Chennai, Tamil Nadu, India Pikture Associates Pvt Ltd Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionPikture Associates Pvt Ltd is a comprehensive service provider specializing in digital presence management and software development. Our approach emphasizes mutual growth and beneficial relationships, ensuring that our clients can focus on their core business activities while we handle their digital and technological needs. With our...

  • Clinical Data Co-ordinator

    1 day ago

    Chennai, Tamil Nadu, India Ayur Full time

    About the Role We are seeking a Clinical Data Co-ordinator to take ownership of data management activities for our ongoing clinical studies. The role requires end-to-end responsibility for data collection, cleaning, storage, quality control, and preparation of datasets for analysis, ensuring accuracy, integrity, and compliance with research standards. ...

  • L1 Support Specialist

    1 week ago

    Chennai, Tamil Nadu, India beBeeService Full time US$ 45,000 - US$ 90,000

    We are seeking a highly skilled L1 Service Desk Agent to serve as the first point of contact for IT support requests. The role involves handling incoming incidents and service requests via phone, email, or ticketing tools, providing basic troubleshooting, and ensuring timely escalation when required.The ideal candidate will have 1–3 years of experience in...

  • Technical Support Specialist

    6 days ago

    Chennai, Tamil Nadu, India beBeeMicrosoft Full time ₹ 1,04,000 - ₹ 1,30,878

    This role is perfect for a highly skilled professional who thrives in a dynamic and fast-paced environment.">Providing advanced technical support and expertise, handle escalated issues, perform in-depth troubleshooting, and collaborate closely with other support tiers and technical teams to ensure timely resolution of complex problems.Investigate and resolve...

  • L1/L2 Application Support Engineer

    5 days ago

    Chennai, Tamil Nadu, India Technospace i Solutions Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Role DescriptionThis is a full-time on-site role for an L1/L2 Application Support Engineer located in Chennai. The Application Support Engineer will be responsible for providing first and second level support for applications, troubleshooting technical issues, and ensuring the smooth operation of application systems. Day-to-day tasks include monitoring...

  • SOC Analyst L1

    4 days ago

    Chennai, Tamil Nadu, India Necurity Solutions Network Security Pvt Ltd Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    SOC Analyst – L1 (Support Role)Experience Required: 0–2 years (Freshers with relevant training may apply)Role Overview:The SOC Analyst – L1 will be responsible for monitoring, analyzing, and responding to security alerts in a rotational shift environment. This role forms the first line of defense in a Security Operations Center (SOC).Key...

  • Azure L1 Support

    5 days ago

    Chennai, Tamil Nadu, India iLink Digital Full time US$ 80,000 - US$ 1,20,000 per year

    iLink Digital is a Global Software Solution Provider and Systems Integrator, delivers next-generation technology solutions to help clients solve complex business challenges, improve organizational effectiveness, increase business productivity, realize sustainable enterprise value and transform your business inside-out. iLink integrates software systems and...

  • L1 IT Support Agent

    10 hours ago

    Chennai, Tamil Nadu, India Luxoft Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Project description About the clientOur esteemed client is a leading financial institution with a strong presence in the EMEA (Europe, Middle East, and Africa) region. They are renowned for their commitment to excellence and innovation in providing financial services to individuals and businesses alike.About the projectWe are seeking skilled and passionate...

  • L1 IT Support Agent India

    5 days ago

    Chennai, Tamil Nadu, India Luxoft Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Project descriptionAbout the client: Our esteemed client is a leading financial institution with a strong presence in the EMEA (Europe, Middle East, and Africa) region. They are renowned for their commitment to excellence and innovation in providing financial services to individuals and businesses alike. About the project: We are seeking skilled and...