Wintel L3

WINTEL -L3 JD SN Skill Experience 1 Technical Domain Lead (L3) B.E. / B. Tech/ MCA/MBA (On Site), OEM Relevant Certifications with minimum two technologies, 7 -10 Years relevant experience, ITIL Certified Team Management • To manage technical team of people and to provide L3 level support. • To train Wintel L1 -L2 resources on processes and technologies • Team Roster & leave management. Server Administration • Hardening documents creation and management. Ensure hardening guidelines are followed before releasing into production Customer to provide existing hardening document. • Migration of server OS from existing version to latest recommended version. • Daily server checklist to be maintained every day and all errors related with services to be checked & appropriate actions to be taken. • Provide monthly reports with the service uptime and calls status. • System health check by tool provided by Customer. • Vendor Coordination services for Hardware break fix for all servers as per the severity levels defined for equipment. • Orderly system start -up and shutdown as per predefined procedures. • User Account Administration. • Monitor CPU utilization, disk space usage, services and server logs etc. using daily checklists. • Coordination of installation of new servers / services as per business requirements. • Configuring the print servers and resolving printing problems of the users. To ensure that all services (e.g., Domain / DNS / DHCP / Mail / VPN / FTP services are up and running). Ensure the uptime of these services as per SLA. • Incident management for server incidents. Root cause analysis for problem management to be carried out. • Third party vendor management. • Adhere to the security standards and policies of Customer. • Manage availability (measure uptime, monitor service, report) • Performance monitoring of servers on daily\weekly basis & actions for non -performance will be analysed. • Performance analysis of servers. • Scripts for ease of operations management. • Coordinate for installation of any remote software or hardware required to secure remote connectivity to servers. • OS installation and up gradation, including firmware up gradation, Patch installation & management of software's. • Review and recommend software patch and/or service pack implementation. • Schedule required downtime for maintenance, and patch installation. • Test and verify OS software patches, fixes or enhancements for in -scope servers • Check that appropriate version of all appropriate patches, and all appropriate device drivers • Patch installation of software's beyond the baseline will be done based on the SOP's provided by Customer (However this would be routed through the change management process and might attract a PCR based on volume and timelines, to be discussed and agreed during such implementation) • Escalate disk, file and share incidents as needed in accordance with the incident management • Monitor storage devices associated with in -scope systems • Install and configure DAS (Disks, Volumes and Partitions) under the guidelines of the ITSM change process. (Customer to provide necessary guidelines and policies) • Check that server backup requirements are appropriate, as impacted by any change management activities involving direct -attached or shared storage moves, adds, or changes. • Troubleshoot the logical and physical disk configurations when an error condition or event is detected, as escalated via the incident management process. • Monitor and manage share ownership and privileges and communication to end -users of normal • Management of DNS servers, along with synchronization between primary secondary and DR DNS. • Provide regular reports detailing storage changes, exceptions, or incidents. • Run/monitor native operating system or Customer -provided defragmentation utilities and procedures. • Respond to user requests for share creation • Provide data owner with the information on share creation or modification. • Will take reasonable measures to confirm that only authorized users have access to Customer's environment. • Refrain from using privileged accounts without authorization. • Work with Customer to implement the outcome of Customer's system classification. • Provide appropriate network and system access to allow proper operation of • Adhere to, at a minimum, Customer's security standards and policies • Provide auditing and reporting on account usage, monitoring and violations as per the Customer policy. • Work with Customer to implement the agreed quality password standards. • Use available tools to enforce quality passwords. • Remove or change default passwords within scope. • Granting Roles to the users • Troubleshoot and resolve resource -access issues. • Manage password maintenance based on Customer's policies. • Configure user access to desired resources via configuration of users and user related attributes (such as groups) within the supported Customer environment. • Associate end users with specific, predefined access and capability characteristics of resources. • Reconfigure user access to a resource due to a change in the server environment (such as the domain structure, logon servers, etc.) in accordance with Customer's change policies and Change Management Process. of Users through SR. • Add access and capability characteristics of resources to existing groups. • Associate access and capability characteristics of resources with defined groups. • Document user accounts added or deleted from the domains or groups. • Change all default passwords and perform password changes to all Vendor owner user and administration passwords and will change these passwords on a periodic basis. • Check systems within its sphere of control adhere to the agreed password standards and procedures. • Take reasonable measures to confirm that only authorized users have access to Customer's environment. • Verify user performance issues reported by Customer or detected via the event monitoring process. • Temporarily adjust monitoring criteria and/or events on affected resources during performance resolution activities. • Work with Customer and third -party Vendors to whom Vendor is an agent for Customer to isolate and relieve performance bottlenecks. • Isolate operating system performance issues and resolve or refer them in accordance with the escalation procedures. • Review the general release, patch, or service pack list for potential resolutions for performance problems. • Use the standard data center tool -set for system performance data collection and reporting provided by Customer. • Recommend the server resource data to be collected and reported. • Collect data for each monitored resource based on agreed performance data collection requirements. • Generate standard reports and deliver to Customer. • Provide Customer with an estimate of disk space needed for performance data. • Proactively identify performance bottlenecks, where possible, during the monthly account reviews • Recommend changes to remedy or prevent performance bottlenecks. • Review with Customer recommendations based on historical trend analysis by resource. • Schedule downtime, as necessary, to resolve performance problem • Maintenance and execution of documented technical procedures • Email alert configuration for production servers • Closure of monthly Microsoft RAP activity for various windows environment i.e. - AD, SQL, IIS etc. • Closure of VA -PT points raised by internal team and updating hardening document accordingly