telecaller

2 days ago


Jalandhar, Punjab, India Gujral Consultant & Immigration Services. Full time ₹ 1,44,000 - ₹ 2,40,000 per year

Position Overview:

The Telecaller is responsible for handling client inquiries, providing accurate information about immigration services, and supporting the admissions/visa team in generating leads and booking appointments. The role includes maintaining communication with potential clients, following up on leads, and ensuring a smooth customer experience.

Key Responsibilities1. Client Communication

  • Handle inbound and outbound calls from clients seeking visa, immigration, and study-abroad services.
  • Provide accurate details about different visa categories, eligibility criteria, required documents, and process timelines.
  • Respond to client queries professionally and promptly.

2. Lead Generation & Follow-ups

  • Contact potential leads generated through marketing campaigns, walk-ins, referrals, and social media.
  • Maintain regular follow-up with clients through phone calls, WhatsApp, messages, and emails.
  • Convert inquiries into appointments for counsellors or senior consultants.

3. Appointment Scheduling

  • Schedule meetings or consultations for immigration advisors and documentation teams.
  • Confirm appointments and ensure clients receive reminders.

4. Data Handling & CRM

  • Maintain and update client records in CRM/software.
  • Track follow-ups, interested applicants, pending cases, and call logs.
  • Ensure all client information is recorded accurately and securely.

5. Explaining Basic Process

  • Explain the basic visa process, documentation checklist, service charges, and next steps (if applicable).
  • Provide initial screening questions to assess client eligibility before transferring to counsellors.

6. Coordination

  • Coordinate between clients and internal departments (Counsellor, Case Officer, Documentation Team).
  • Ensure timely communication and smooth workflow.

7. Customer Service

  • Handle client complaints politely and redirect complex issues to the appropriate senior staff.
  • Maintain a positive and professional tone in all communications.

Job Type: Full-time

Pay: ₹12, ₹20,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Commuter assistance
  • Internet reimbursement
  • Leave encashment
  • Paid sick time
  • Paid time off

Work Location: In person


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