Infra Project Manager

1 week ago

India Hexaware Full time ₹ 12,00,000 - ₹ 36,00,000 per year
Description

Responsible for end to end delivery of infra services in efficient and timely manner for team working in 24x7 basis.

· Lead 100 + technical members spread across geographies.

· Understand the technology and enterprise infrastructure in- DC, security, EUC, Workplace, DBs, Cloud, process team etc.

· Should be able to lead and drive the technical team. Should be able have face to face session, meetings with customer.

· Work as single point of contact for customer and front-end delivery as Hexaware face

· Manage cost, and focus on improving revenue and Gross margin.

· Management experience in - Data Centers management, Security and Compliance projects, network management & operations, disaster recovery, service transition and Vendor management. Proficient in collaborating between business partners, customers, end-users, application migration, and technical team members to develop and implement high quality IT projects.

· Worked as Delivery Manager for core Infrastructure and Application Environment deployed at customer location.

· Provides leadership to project staff including project engineers, vendors and partners.

· Worked on Cost Optimization Program and managing right resource allocation of the project

· Do trend analysis for Incident, problem and change management.

· Ensures that daily, weekly, and monthly statistics, status reports, and graphical reporting aids are completed and continually modified to meet the needs of the Customer/Management.

· Ensure Incident, Service Request, Problem change are implemented as per SLA and are met and exceeded.

· Good knowledge on ITIL and Agile methodology.

· Driving and leading customer calls, on daily, weekly, monthly, quarterly basis.

· Mentor and motivate the team for performing as per contract. If need be providing, required training to team.

· Be a part of Priority 1 Incident.

· Attend CAB meeting whenever required.

· Manages the staff including consultation on performance evaluations, promotions, hiring and disciplinary responsibilities

· Coordinates training requirements of team.

· Leads and provide guidance on the internal and external Audit.

· Excellent Oral and written communication.

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