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Italian Language Expert
2 weeks ago
Position: Customer Support Executive (Italian C1)Location: GurgaonKey Requirements:
- Proficiency in Italian (C1 level certification/competency required)
- Excellent communication skills in Italian (spoken & written)
- Minimum 1 year of relevant experience in an international process (voice / non-voice / customer support)
- Strong customer service orientation and problem-solving skills
- Ability to handle queries efficiently and provide resolutions within SLAs
- Immediate joiners will be given preference
Work Details:
- 5 days working (rotational shifts)
- 2 weekly offs (rotational)
- 1-time meal provided by the company
- Both-side cab facility available
Roles & Responsibilities:
- Handle customer queries and provide accurate solutions in Italian via calls, chats, or emails
- Maintain high levels of customer satisfaction by ensuring timely resolutions
- Escalate complex cases to concerned departments when required
- Meet performance targets (quality, accuracy, and productivity)
- Adhere to company policies and compliance standards
Educational Qualification:
- Graduate / Undergraduate (with relevant experience)
- C1 level proficiency in Italian (mandatory)
Salary & Benefits:
- Competitive salary as per industry standards
- Additional allowances and benefits as per company policy
