
Quality Technician
1 week ago
Supports engineers in carrying out production-related and inspection jobs; assists in monitoring materials quality in processing plants and making the required adjustments; ensures maintenance of documentation and records. Works under minimal supervision.
Key Responsibilities:
Customer Support:
- Serve as the single point of contact (SPOC) for all CCS Fuel System PCP-1 Plant-based customers regarding BIS & AIS issue communication.
- Understand the voice of the customer.
- Witness failures and support in obtaining the required data/reports from customers.
- Lead and manage BIS support for customers, including understanding BIS claims and containment activities.
- Coordinate with customers and cross-functional teams (CFT) to retrieve failed parts for analysis with all required documentation.
- Review plant analysis reports with customer SPOC.
- Track emerging customer issues daily to maintain control and prevent escalations.
- Publish weekly BIS reports every Monday and monthly reports on or before the 10th of each month.
- Maintain and track MNC & SCAR initiated by customers.
- Drive technical analysis of failed parts with CCS CFT to ensure timely resolutions.
- Review plant and supplier processes to ensure effective step 3/6 implementation.
- Meet customer SCAR closure times of 30/60 days for step 6 closure.
- Develop, maintain, and release the CQ Matrix and Scorecard for CCS Fuel System monthly.
- Release monthly reports to customers.
- Establish customer connections through frequent visits and structured communications.
- Support customer engagement initiatives to address customer and quality issues.
- Coordinate with customers for seeding and tracking of build & ESN details concerning VPCR changes.
- Participate in AQS audits at customer sites.
- Lead CSR implementation for any changes in the supplier handbook in the plant and track it with CFT.
- Lead IATF internal and external audits considering CQ scope.
- Gather customer feedback through online VOC surveys and develop improvement plans based on inputs.
Key Deliverables:
- On-time step 3/6 response for customer issues.
- On-time MNC & SCAR disposition.
- Customer & supplier engagement for BIS & AIS issues.
- Publish weekly BIS reports every Monday and monthly reports on or before the 10th of each month.
- On-time response to customers for BIS & AIS issues.
- Proactive customer & supplier engagement initiatives to address quality issues.
- Agreed and monitored KPIs.
- Monthly MIS and BIS PPM reporting to the plant.
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