Quality Technician

1 week ago

Phaltan, Maharashtra, India Cummins Talent Acquisition Full time ₹ 15,000 - ₹ 28,00,000 per year

Supports engineers in carrying out production-related and inspection jobs; assists in monitoring materials quality in processing plants and making the required adjustments; ensures maintenance of documentation and records. Works under minimal supervision.

Key Responsibilities:

Customer Support:

  • Serve as the single point of contact (SPOC) for all CCS Fuel System PCP-1 Plant-based customers regarding BIS & AIS issue communication.
  • Understand the voice of the customer.
  • Witness failures and support in obtaining the required data/reports from customers.
  • Lead and manage BIS support for customers, including understanding BIS claims and containment activities.
  • Coordinate with customers and cross-functional teams (CFT) to retrieve failed parts for analysis with all required documentation.
  • Review plant analysis reports with customer SPOC.
  • Track emerging customer issues daily to maintain control and prevent escalations.
  • Publish weekly BIS reports every Monday and monthly reports on or before the 10th of each month.
  • Maintain and track MNC & SCAR initiated by customers.
  • Drive technical analysis of failed parts with CCS CFT to ensure timely resolutions.
  • Review plant and supplier processes to ensure effective step 3/6 implementation.
  • Meet customer SCAR closure times of 30/60 days for step 6 closure.
  • Develop, maintain, and release the CQ Matrix and Scorecard for CCS Fuel System monthly.
  • Release monthly reports to customers.
  • Establish customer connections through frequent visits and structured communications.
  • Support customer engagement initiatives to address customer and quality issues.
  • Coordinate with customers for seeding and tracking of build & ESN details concerning VPCR changes.
  • Participate in AQS audits at customer sites.
  • Lead CSR implementation for any changes in the supplier handbook in the plant and track it with CFT.
  • Lead IATF internal and external audits considering CQ scope.
  • Gather customer feedback through online VOC surveys and develop improvement plans based on inputs.

Key Deliverables:

  • On-time step 3/6 response for customer issues.
  • On-time MNC & SCAR disposition.
  • Customer & supplier engagement for BIS & AIS issues.
  • Publish weekly BIS reports every Monday and monthly reports on or before the 10th of each month.
  • On-time response to customers for BIS & AIS issues.
  • Proactive customer & supplier engagement initiatives to address quality issues.
  • Agreed and monitored KPIs.
  • Monthly MIS and BIS PPM reporting to the plant.

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