Product Designer

Job Summary:

The Senior Product Designer will play a pivotal role in shaping the future of OpenGov products by leveraging design thinking, innovative problem-solving, and advanced design expertise. This position will lead the creation of user-centered solutions that seamlessly integrate emerging technologies, including artificial intelligence (AI), to elevate the user experience. By fostering collaboration and driving strategic initiatives, the Senior Product Designer will ensure our products meet the evolving needs of both users and the business.

Responsibilities:

• Lead the application of design thinking methodologies to uncover user needs, define problems, and create innovative, scalable solutions that align with business objectives.
• Collaborate with Product Management and Engineering to align on goals, uncover insights, and design innovative solutions.
• "Advocate for and integrate AI as a tool within the design process, leveraging it to improve efficiency, generate insights, and prototype solutions faster.
• Deliver end-to-end product designs, from early ideation and user research to high-fidelity mockups and interaction models, ensuring usability and accessibility.
• Mentor and empower team members, promoting a culture of growth, experimentation, and collaboration within the design team.
• Present design concepts and strategies to stakeholders, building alignment while championing a user-centered approach.
• Stay informed on AI advancements, industry trends, and tools, incorporating them into both the design process and the development of new features.
• Partner with Engineering to ensure seamless design handoffs and provide support during development to uphold design quality.
• Develop and facilitate workshops, brainstorming sessions, and collaborative exercises to align teams and foster innovation using design thinking principles.
• Contribute to the evolution of design principles and practices that guide product consistency, scalability, and excellence.
• Conduct comprehensive user research, including interviews, surveys, usability testing, and contextual inquiries, to deeply understand user needs, pain points, and behaviors.

Requirements and Preferred Experience:

• 5+ years of professional experience in product design, with a proven ability to solve complex problems and lead cross-functional initiatives.
• Demonstrated experience in conducting user research and usability testing.Demonstrated expertise in applying design thinking to uncover insights, ideate solutions, and drive innovation.
• Experience designing AI-driven features or products that leverage machine learning, predictive analytics, or intelligent automation.
• Familiarity with using AI as a design tool, such as for generating ideas, streamlining workflows, or enhancing prototyping.
• Proficiency in Figma, with advanced skills in creating and managing reusable components, variants, and design libraries to ensure scalability and consistency.
• Exceptional communication skills, with the ability to present complex ideas to technical and non-technical audiences.
• Advanced proficiency in design tools like Figma, Sketch, or Adobe XD, with a strong focus on prototyping and interaction design.
• Deep knowledge of accessibility standards (e.g., WCAG) and their application in creating inclusive solutions.
• Passion for creating user-centered designs, with a strong attention to detail and a focus on measurable impact.
• Experience designing for responsive web, mobile, and multi-platform environments.
• A passion 'To power more effective and accountable government,' paired with a strong commitment to improving the lives of local and state government workers through impactful, user-focused design.