Business Process Specialist

Join our dynamic team as a Business Process Specialist, where you will play a pivotal role in optimizing and transforming our business processes to enhance efficiency, reduce costs, and elevate customer experiences. We are seeking a proactive and innovative professional who thrives in a collaborative environment and has a keen eye for identifying improvement opportunities. As a Business Process Specialist, you will work closely with cross-functional teams to align process changes with business objectives, ensuring compliance with regulatory requirements and industry standards.

Shift Timings: 12:00 PM - 9:00 PM OR 2:00 PM - 11 PM

About the Role:

In this opportunity as Business Process Associate, you will:

• • Identify areas of improvement in business processes and develop strategies to address them
• Design, develop, and implement process improvements to increase efficiency, reduce costs, and enhance customer experience
• Collaborate with cross-functional teams to ensure process changes are aligned with business objectives
• Develop and maintain process documentation, including process maps, procedures, and work instructions
• Analyse business processes to identify opportunities for improvement and recommend solutions
• Develop and implement process metrics to measure performance and identify areas for improvement
• Develop business cases to support process improvement initiatives
• Ensure business processes are compliant with regulatory requirements and industry standards
• Develop and implement compliance-related process changes and procedures
• Conduct regular compliance audits and risk assessments
• Collaborate with data scientists and IT teams to identify opportunities to leverage AI and automation technologies
• Develop and implement AI-powered process automation solutions to improve efficiency and reduce costs
• Analyse data to identify trends and opportunities for AI-driven process improvement
• Develop and maintain AI-related process documentation and procedures
• Collaborate with stakeholders to identify and prioritize business process improvement initiatives
• Identify and coordinate the escalation of priority issues.
• Actively participate in team meetings, including the review of key risk and process indicators.
• Ability to evaluate systems, procedures and make recommendations for improvement
• Identify and understand the key upstream processes that drive process efficiency and develop the ability to trace the ripple effects of changes.

About You:

You're a fit for the role of Business Process Specialist if your background includes:

• • A bachelor's degree with a major or emphasis in Accounting and Finance is a requirement for this position.
• At least 5 years of experience in business process improvement, operations, or a related field
• Strong understanding of business operations and processes
• Strong analytical and problem-solving skills, communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong project management skills, with experience in managing multiple projects simultaneously
• Experience with process modelling and design tools (e.g., Visio)
• Understanding of data analysis and visualization tools (e.g., Power BI, Excel)
• Familiarity with AI and machine learning concepts and tools (e.g., Open Arena, Other AI TR tools)
• Ability to work with cross-functional teams and stakeholders
• Strong attention to detail and ability to ensure accuracy and quality in work products
• Hand on experience on SAP
• Excellent communication skills to effectively articulate solutions to internal and external stakeholders
• Ability to multi-task and balance requests without losing sight of overall objectives and deadlines
• Foster strong internal & external relationships, with a focus on collaboration & client service
• Insatiably curious, desire to learn more and ask inquisitive questions to come up with creative sustainable solutions
• Highly adaptable individual who can work in a dynamic environment to be able to think out of the box and "connect the dots"
• Proficiency in Microsoft office products (with an emphasis on Excel) or other programming languages and an aptitude for learning new applications
• Job Purpose:
• The Business Process Specialist will play a key role in driving process excellence and improvement initiatives across the organization. This role will involve identifying areas of improvement, designing and implementing process changes, and ensuring compliance with regulatory requirements. The successful candidate will also leverage AI and automation technologies to enhance business processes, improve efficiency, and reduce costs.

What's in it For You?

• Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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