General Manager- Pre- Opening

Position Overview:

The General Manager – Pre-Opening is responsible for leading the successful opening of the hotel, from project planning to operational launch. This includes overseeing all pre-opening activities such as recruitment, brand compliance, budget management, operational setup, and ensuring readiness for a smooth opening. The role requires strong leadership, business acumen, and a deep understanding of hospitality operations.

Key Responsibilities:1. Pre-Opening Planning & Coordination

• Develop and execute a detailed pre-opening plan and timeline in coordination with ownership, corporate office, and brand representatives.
• Oversee all project milestones including recruitment, training, licensing, procurement, and marketing.
• Ensure the hotel complies with all brand standards, legal, and statutory requirements prior to opening.
• Coordinate with design, construction, and procurement teams to ensure timely completion and quality control.

2. Financial Management

• Prepare and manage the pre-opening budget, ensuring cost efficiency and adherence to financial targets.
• Develop annual operating budgets and forecasts in collaboration with department heads.
• Monitor pre-opening expenses and implement cost-control measures without compromising standards.

3. Human Resources & Recruitment

• Lead the recruitment and selection of key department heads and team members.
• Develop and implement pre-opening training plans to ensure operational readiness.
• Build a strong, service-oriented culture aligned with the hotel's vision and brand values.

4. Operational Readiness

• Oversee the setup of all operational departments (Rooms, F&B, Sales & Marketing, Finance, Engineering, HR, etc.).
• Approve Standard Operating Procedures (SOPs) for all departments.
• Conduct mock runs, inspections, and trial operations prior to opening.

5. Sales, Marketing & Branding

• Collaborate with the Sales & Marketing team to develop and execute pre-opening marketing and PR strategies.
• Build relationships with key local and international partners, travel agents, and corporate clients.
• Ensure brand positioning and market entry strategies align with target segments.

6. Guest Experience & Quality Assurance

• Establish service standards and quality control mechanisms to deliver exceptional guest experiences.
• Lead the hotel to achieve high guest satisfaction scores from opening day onward.
• Implement guest feedback systems and continuous improvement programs.

7. Post-Opening Handover

• Ensure a smooth transition from pre-opening to steady-state operations.
• Provide post-opening performance analysis and recommendations for optimization.
• Maintain communication with ownership regarding milestones, challenges, and results.

Qualifications & Experience:

• Bachelor's Degree in Hospitality Management, Business Administration, or related field.
• Minimum 10–15 years of hospitality experience with at least 3–5 years in a General Manager or senior leadership role.
• Proven experience in pre-opening and hotel launch projects (essential).
• Strong financial, operational, and people management skills.
• Excellent leadership, communication, and organizational abilities.
• Deep understanding of hotel brand standards and local regulatory requirements.

Core Competencies:

• Strategic Planning & Execution
• Leadership & Team Development
• Financial Acumen
• Brand & Quality Management
• Stakeholder Relationship Management
• Decision Making & Problem Solving
• Communication & Negotiation

Key Performance Indicators (KPIs):

• Timely and successful hotel opening
• Achievement of pre-opening budget and financial targets
• Recruitment and training completion milestones
• Guest satisfaction and brand audit scores post-opening
• Operational readiness score from corporate/brand audits

Job Types: Full-time, Permanent

Pay: From ₹200,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Leave encashment
• Life insurance
• Paid sick time
• Provident Fund

Work Location: In person