BPO Executive

2 days ago

Bengaluru, Karnataka, India Vasutti Full time ₹ 1,80,000 - ₹ 3,60,000 per year

Responsibilities

  • Manage a high volume of inbound and outbound calls with a friendly and professional demeanor.
  • Resolve customer issues promptly and accurately by identifying solutions and appropriate responses.
  • Provide information about products or services, taking orders, and processing returns.
  • Follow up on customer inquiries to ensure their needs are met.
  • Document all call information, interactions, and steps taken in detailed records.
  • Collaborate with team members to improve processes and ensure high customer satisfaction.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
  • Represent the company in a courteous and professional manner during all customer interactions.

Qualifications

  • High school diploma or equivalent; college degree preferred.
  • Proven customer service experience, preferably in a BPO setting.
  • Excellent communication and interpersonal skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Strong problem-solving skills and attention to detail.
  • Proficient in relevant computer applications and call center systems.
  • Ability to work in a fast-paced and dynamic environment.

Skills

  • Customer Service
  • Communication
  • Problem-solving
  • Time Management
  • Call Center Systems
  • Data Entry
  • Conflict Resolution
  • Multitasking

Job Types: Full-time, Permanent, Fresher

Pay: ₹15, ₹30,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Education:

  • Bachelor's (Preferred)

Language:

  • English (Required)

Work Location: In person

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