Account Manager, RBS Flex
2 weeks ago
The mission of the Retail Business Services Mass Vendor Management team is to lead vendors across all Amazon EU marketplaces to success by guiding them, building trust and passionately challenging ourselves as well as the status quo.
RBS MVM team is looking for a bright, customer centric, data driven, and creative candidate to join our team. The successful Account Manager is an effective listener, communicator and problem-solver with expertise in process optimizations and systems thinking.
As an Account Manager of RBS MVM Team, you will have the exciting opportunity to help shape and deliver on a strategy for managing Amazon Retail vendors. You will work with dedicated vendors throughout the year, continuously improve processes, influence and interact with business and technical teams to create and improve process automation and vendor tools. You will utilize a wide range of negotiation skills and work across major functional areas to drive the performance of vendor partners at Amazon. In this role you will be focused on growing our business with Amazon vendor partners.
Please note that you will be expected to specifically work on transactional but business critical activities and have a hands-on approach.
A Day in Life:
You will manage various activities throughout the day including, contacting vendors on our main areas of focus:
1) negotiate annual terms to create mutually beneficial partnership,
2) remove operational blockers and deliver best possible customer experience,
3) expand selection offer and drive business growth, to ensure customers can find and discover anything they want to buy online.
You will manage business escalations, dive deep into our processes and tools to find efficient and sustainable solutions. Your day will include managing programs or projects, on your own or with stakeholders, to ultimately improve our business outcomes, through processes, tools, trainings.
Key Responsibilities:
- Manage vendor relationships, negotiate contracts and execute pricing strategies.
- Identify new opportunities across a large number of brands, develop and execute project plans.
- Own the design, development, and maintenance of ongoing metrics, reports etc. to drive key business decisions.
Basic Qualifications:
- 2+ years of sales or account management experience
- 2+ years of digital advertising and client facing roles experience
- Experience with Excel
- Experience analyzing data and best practices to assess performance drivers
Preferred Qualifications:
- Experience analyzing key open issues and resolution metrics for each of the managed accounts
- Experience in relationship management within technology, start-ups, or SaaS Platforms
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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