Twilio Flex

About Quess IT Staffing:

Hiring the right professionals in the IT industry can be a challenging endeavor. At Quess IT Staffing, we specialize in connecting organizations with IT talent who not only possess the skills needed but also align with the client organization's vision and goals. This commitment has helped us become one of the largest and most sought-after IT staffing companies in India.

Our professional staffing solutions are strategically designed to help businesses secure highly qualified candidates, whether seasoned experts, niche specialists, or those with unique technical skills. Beyond staffing, we provide tailored IT solutions including Digital Workplace Services, Cloud & Datacenter Services, and Managed Network Services, ensuring your infrastructure is robust and operations run seamlessly.

As India's largest and a global leader in staffing and workforce solutions, Quess empowers businesses to boost productivity through deep domain expertise and a future-ready workforce powered by AI-driven digital platforms. With a strong presence across 8 countries, a workforce exceeding 460,000 professionals, and over 3,000 clients worldwide, Quess has grown from a start-up to an industry powerhouse in just 17 years, delivering transformative impact across sectors. We offer a comprehensive range of technology-driven staffing and managed outsourcing services, serving leading industries such as BFSI, Retail, Telecom, Manufacturing, IT, GCCs, BPO services, and more.

Job Title: Senior Engineer-Twilio Flex

Experience: 10+ Years

Location: Gurgaon, Noida, Chennai, Mumbai, Pune, Bangalore, Trichy and Ahmedabad

Job Type: Hybrid (2 Days)

Shift Timing: General Shift

Notice period: Immediate to 30 Days

We are seeking a Specialist - Twilio Flex. Looking for someone having strong experience in

Skillset:

Must have skills: Twilio Flex (Cloud platform), Applications Development, AI

Must-Have Criteria:

• 10+ years in Contact Center Solutions
• Minimum 2–3 years hands-on experience with Twilio Flex – especially with:
• API integrations
• Cloud Contact Center experience is mandatory

Additional details:

• Experience in optimizing telephony IVR, ACD & Dialer – systems, processes and staff using high-tech methodologies.
• Experience in design, development, deployment and management of Telephony, Call Center & AI technologies across the enterprise.
• Experience with Contact Center technologies (Genesys, Alvaria/Aspect, AWS, NICE/INContact, Five9, Nuance, Twilio (TwiML, Studio and Flex), BrightPattern, WFM systems, etc.)