Twilio Flex Developer

7 days ago

Bengaluru, India Bibha AI Labs Full time

Job Title - Twilio Flex Developer
Company Overview
Mastek is a leading technology services company specializing in digital transformation and consulting services. We partner with businesses to deliver engaging, scalable, and innovative solutions to enhance their operations and customer experiences. Mastek is an enterprise digital & cloud transformation specialist that engineers excellence for customers across 40 countries, including the UK, Europe, US, Middle East, Asia Pacific, and India. We help enterprises navigate the digital landscape and stay competitive by unlocking the power of data, modernising applications, and accelerating digital advantage for our customers.

Summary Of The Role
We are seeking an experienced Twilio Flex Developer to join our dynamic team. The ideal candidate will be responsible for designing, developing, deploying, and managing telephony and AI technologies within our organization. This role is pivotal in optimizing our contact center processes and enhancing customer service delivery.

Key Responsibilities

  • Design and develop applications using Twilio Flex, ReactJS, HTML, and CSS.
  • Implement AI-driven solutions to optimize call center operations and improve customer experience.
  • Optimize telephony IVR, ACD, and Dialer systems using advanced methodologies.
  • Collaborate with cross-functional teams to integrate contact center technologies and improve service delivery.
  • Manage the deployment and management of telephony, call center, and AI technologies.
  • Conduct regular system performance monitoring and troubleshooting.
  • Provide technical support and guidance to team members and stakeholders.
  • Maintain documentation of development processes and system configurations.
  • Stay abreast of industry trends and advancements in telephony and AI technologies.

Required Qualifications
Must-Have:

  • 8 to 13 years of experience in application development with a focus on Twilio Flex.
  • Proficiency in ReactJS, HTML/CSS.
  • Strong background in applications development and optimization methodologies.
  • Experience with AI technologies in a call center environment.

Nice-to-Have:

  • Familiarity with Cisco, CVP Call Studio/ICM Scripting.
  • Knowledge of SQL, Python, CUCM.
  • Experience with various contact center technologies including BrightPattern and WFM systems.

Compensation And Benefits

  • Competitive salary based on experience.
  • Performance-based bonuses.
  • Health and wellness benefits.
  • Flexible working hours and remote work options.
  • Professional development opportunities.

Additional Information

  • Job Location: Gurgaon, Noida, Chennai, Mumbai, Pune, Bangalore, Trichy, and Ahmedabad.
  • Shift Timing: 3:30 PM IST to 12:30 AM IST.
  • Immediate or early joiners are preferred for this role.

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