Solutions Architect
2 weeks ago
**See yourself at Twilio**:
Join the team as our next Professional Services Solution Architect.
**Who we are & why we're hiring**:
Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.
**About the job**:
Twilio is seeking a Solutions Architect with strong development and architecture experience of communications, contact center or customer engagement platforms to join our Professional Services team to work hand in hand with our largest and most innovative contact center customers.
**Responsibilities**:
In this role, you'll:
- Run Discovery and Development workshops both onsite and remote.
- Work with customers to understand their requirements and map those requirements to Twilio solutions.
- Create professional presentations and architecture specifications that you will present to customers.
- Have the opportunity to work closely with Twilio product and engineering teams to help shape the products and services that reach a huge market.
**Qualifications**
**Required**:
- You have the proven technical acumen to be an expert on the Twilio Contact Center offering, coupled with the consulting skills needed to map a customer's requirements to Twilio solutions.
- You have significant experience with modern Web technologies including React and Node.js as well as REST API design on modern web stacks.
- Your communication skills are strong and you enjoy the challenge of understanding key customer requirements and articulating the correct solution to our customers.
- You can connect with a mix of business and technical audiences leading business requirement discussions, technical white boarding exercises, and coding sessions.
**Desired**:
- You have a background in traditional Contact Center technology but you also have modern web development experience.
**Location**
This role will be based in our Bangalore, India office.
Approximately 25% travel is anticipated.
**What We Offer**:
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
**Twilio thinks big. Do you?**:
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
If this role isn't what you're looking for, please consider other open positions.
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