Voice NOC

5 days ago

Pune, Maharashtra, India Virtual Connect Solutions Full time ₹ 1,04,000 - ₹ 1,30,878 per year
  • ThisrolerequiresexpertiseintechnologieslikeCiscoUnifiedCommunicationsManager(CUCM),SIP/SS7protocols,telecomequipment(likeSBCsandNGN),andhandlingescalationsforcomplexissuesrelatedtoVoIPservices,toll-freenumbers,andvariouscarrier/vendorissues.
  • Provide end-to-end support for telecom services, from ticket creation to issue resolution.
  • Support and manage commercial voice services, including Hosted PBX, SIP Trunking, PRI, Toll-Free Services, Long Distance, and Audio Conferencing.
  • Utilize Cisco Unified Communications Manager (CUCM), CCNA Voice, and CCNP Voicek nowledge for troubleshooting and issue resolution.
  • Troubleshoot various VoIP call issues, such as ASR, ACD, PDD, Dead Air, DTMF, codec mismatches, One-Way Audio, Voice Quality, DID, and Toll-Free issues.
  • Monitor and manage alarms across network entities including routers, switches, NGN network,Soft Switches, Media Gateways, SBCs, and Tx Equipment.
  • Perform proactive network monitoring and troubleshooting of Dialogic NGN, Sansay, andAcme/Oracle SBCs, Cisco ONS, and other telecom equipment.
  • Work closely with vendors and carriers on T1/T3 TDM circuits, conducting head-to-headtesting on transport layers.
  • Investigate and resolve fraud-related issues and conduct fraud analysis as necessary.
  • Provide escalation support for other teams by analysing SIP/SS7 traces, CDRs, and raw switch traces to resolve complex call issues.
  • Regularly update customers on the status of tickets, ensuring timely resolution and maintaining agreed SLAs.
  • Conduct regular follow-ups with vendors and ensure that any network-related issues are addressed promptly.
  • Troubleshoot and resolve issues related to VoIP phone features, such as answering rules, music on hold, and other platform-specific features.
  • Assist with troubleshooting Toll-Free and Calling Card issues, providing resolutions based on network architecture.
  • Maintain a proactive approach to network monitoring and ensure that all service disruptions are minimized.
  • Should be ready for 24/7 work environment.

Other Criteria

  • Excellent oral & written communication skills.
  • Ability to learn and adapt to multiple internal applications & tools.
  • Strong analytical and independent problem-solving skills.
  • Able to clearly communicate network issues and the status of efforts to resolve problems.

Skills: cucm,telecom,sip,voip

  • Voice/VOIP/NOC Engineer

    1 week ago

    Pune, Maharashtra, India Angel and Genie Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Voice/VOIP/NOC Engineer - Pune - 1-3 yrs Exp - 24/7 Environment (Rotational and Night shifts) - upto 6LPA CTCJD for Voice NOC & Technical Assistance Center

  • Voice Engineer

    5 days ago

    Pune, Maharashtra, India Maven Sources Business Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are looking for experienced and committed VOICE /VOIP/NOC Engineers to join our team.This is a full-time, office-based role with immediate joining requirements.Previous experience working with US/UK clients is mandatory for experienced candidates

  • Voice Engineer

    2 weeks ago

    Pune, Maharashtra, India GTT Communications Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    JOB Designation: Tier 2 Voice engineer/ Network TechnicianShift timeTwo day's day shift 8 AM to 8 PM Two day's Night shift 8 PM to 8 AM Followed by Four days leave (Shift hours -12 hours)Skills: SIP protocol, VOIP, Broadsoft, Hosted service, Linux/UnixExcellent understanding of ISUP, Q.931 signalling protocols and call flows.Deep knowledge of SIP and H.323...

  • Technical Assistance Center Engineer

    4 weeks ago

    Pune, Maharashtra, India VLaunchU Full time

    About the job : Voice NOC & Technical Assistance Center (VoIP-Telecom)Location : Pune (On-site, 24/7 Rotational)Experience : 2 5 the Role : We are looking for motivated professionals to join our Voice NOC & Technical Assistance Center (TAC) team.This role involves supporting and managing voice/telecom networks, troubleshooting VoIP services, and working...

  • Contact Center Administration Engineer

    7 days ago

    Pune, Maharashtra, India Wipro Full time ₹ 5,00,000 - ₹ 8,00,000 per year

    Key ActivitiesSupport Team Management:o Lead daily activities for UCCE Central Controllers, Peripheral Gateways, CVP servers, Finesse, CUIC , voice gateways and associated infrastructureo Coordinate with L1/NOC teams to validate SLAs, escalations, and shift handovers Incident & Problem Resolution:o Address all incidents; perform root-cause analysis and...

  • Manager - International Transmission, Voice n Mobile

    1 week ago

    Pune, Maharashtra, India Tata Communications Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Part of GTAC-Ethernet team, you will be responsible for support of all issues reaching the GTAC within the Ethernet network, including diagnosing, and resolving complex technical issues.The role acts as a conduit between customers, NOC and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible...

  • Voip Engineer

    2 weeks ago

    Pune, Maharashtra, India NTek Software Solutions Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Position : VOIP EngineerExperience : 2 yearsLocation : PuneJob type : 2 years bond is compulsoryClient : FLIGHTCASE IT SERVICESCTC : As per market standardsFirst round of interview will be in office (face to face), and final round will be virtual (teams call with video recording), or vice versa. One round of interview in office is mandatory.JD for Voice NOC...

  • VoIP Engineer

    7 days ago

    Pune, Maharashtra, India Flightcase It Services Full time ₹ 5,00,000 - ₹ 8,00,000 per year

    FLIGHTCASE IT SERVICESCompany Profile:Flightcase is a Network Operations Solutions Provider and a well received managed service provider. We support clientele varying from supporting network operations of niche telecom companies to managing /reporting Accounting / Data analysis tasks for companies based out of US, UK and Middle East.JD for Voice NOC &...

  • Engineer - Technical Support Center

    1 week ago

    Pune, Maharashtra, India Tata Communications Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    About The CompanyTata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of CommunicationsJob Family Descriptor - Service...

  • Agm-cluster Apa

    4 weeks ago

    Pune, Maharashtra, India Vodafone Idea Full time

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership It is India s leading telecom service provider The Company provides pan India Voice and Data services across 2G 3G and 4G platform With the large spectrum portfolio to support the growing demand for data and voice the company is committed to deliver delightful customer...