Senior Business Systems Analyst

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

This position Sr Business Analyst of Servicing MIS & Analytics is within the GS MIS & Analytics COE team. The objective of the GS MIS & Analytics team is to ensure that all levels of the organization have the information they need to understand their performance and the tools & insights to continuously improve performance.

The successful candidate will have technical and business-facing responsibilities and will drive development of best in class, next gen MIS and Analytical Solutions for the Servicing functions in GS.

How will you make an impact in this role?

• Managing, mastering & leveraging information across various data sources, cross-tabulating to integrate, synthesize and enrich information to provide meaningful, timely and accurate MIS to various business partners and meet specific requirements.
• Systematically identifying out of pattern activities in a timely manner and address information gaps by providing insightful analytics.
• Providing analytical & decision support across GS through data mining & advanced analytics (from sourcing to staging data and building analytics to implementation).
• Enabling business user self-service through creation of MIS capabilities.
• Working independently by assuming responsibility for the development, validation, and implementation of projects.
• Participating on global teams evaluating processes and making suggestions for process and system improvements.
• Interacting with all levels of the organization across multiple time zones.

Minimum Qualifications

• Minimum 4 years' experience with at least 2 years in Quantitative Business Analysis with experience in handling large data sets.
• Experience and a strong understanding of call center operations and performance metrics is a must.
• Strong business acumen and problem-solving skills; conceptual and creative thinker.
• Strong programming skills on SQL/Teradata is essential, with good understanding of Big Data ecosystems.
• Hands-on experience on programming languages Hive and Python required.
• Strong project management skills, ability to work on multiple projects, and work effectively in a team environment.
• Excellent written and oral communication skills.
• Flexibility and adaptability to work within tight deadlines and changing priorities.

Preferred Qualifications

• GS knowledge and expertise will be an added advantage.
• Post-graduate degree in quantitative field will be an added advantage.
• Demonstrable experience on business intelligence and visualization tools is good to have.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.