Procurement Operations Specialist

Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There's another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

The Procurement Operations Specialist will support the day-to-day procurement activities across all business units with a strong emphasis on indirect spend categories. This role is critical to ensuring a streamlined source-to-pay (S2P) process, compliance with procurement policies, supplier onboarding, PO management, and operational excellence. You will work closely with cross-functional stakeholders, including strategic sourcing, finance, IT, legal, and internal business partners, to execute purchasing requests, maintain procurement data integrity, and support continuous improvement initiatives.

Key Responsibilities:

• Procure-to-Pay (P2P) Execution

  • Process purchasing requests and convert them into Purchase Orders (POs) accurately and promptly.

  • Ensure compliance with procurement policies, approval hierarchies, and budget validations.

  • Manage PO lifecycle, including changes, closures, and confirmations.

• Operational Procurement Support

  • Support sourcing and procurement activities for all indirect categories such as IT, marketing, professional services, facilities, and HR services.

  • Collaborate with internal stakeholders to clarify requirements and ensure smooth ordering processes.

  • Provide guidance on procurement processes and systems to end users.

• Supplier Management & Enablement

  • Assist with new supplier onboarding, including due diligence, documentation, and system set-up.

  • Maintain accurate supplier records and support vendor master data management.

  • Serve as a liaison between stakeholders and suppliers to resolve operational issues (invoices, delivery, system-related queries).

• Process Improvement & Compliance

  • Identify opportunities to streamline procurement workflows and reduce cycle times.

  • Support automation initiatives and tool implementations (e.g., NetSuite, Graphite, Coupa).

  • Ensure adherence to ethical sourcing practices, internal controls, legal and external (SOX, SEC reporting) obligations.

• Data Management & Reporting

  • Maintain accurate procurement data, including spend analytics, compliance metrics, and PO tracking.

  • Generate reports and dashboards to monitor procurement KPIs and drive insights for optimization.

  • Support audit and compliance requirements with appropriate documentation and process records.

• Bachelor's degree in Supply Chain Management, Business Administration, or a related field.

• 5+ years of experience in strategic sourcing, procurement, or supply chain management or a related field.

• Proven track record of developing and executing successful sourcing strategies that have resulted in cost savings and value creation.

• Strong negotiation, contract management, and supplier relationship management skills.

• Excellent analytical, problem-solving, and decision-making abilities.

• Proficiency in sourcing software, ERP systems, and data analysis tools.

• Excellent communication, interpersonal, and presentation skills.

• Ability to work independently and collaboratively in a fast-paced, dynamic environment.

• Strong ethical standards and commitment to integrity.

Preferred Qualifications:

• Experience supporting global business units or shared service centers.

• Familiarity with spend analytics and reporting tools.

• Exposure to supplier due diligence, risk mitigation, and compliance requirements.

• Prior experience in technology, SaaS, or high-growth environments.

Key Competencies:

• Customer-focused mindset with a drive for operational efficiency.

• Analytical thinking and problem-solving ability.

• Agility to thrive in a dynamic, fast-paced environment.

• High ethical standards and strong integrity.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.