Senior Process Associate

Job Family
BICM Process (India)

Travel Required
None

Clearance Required
None

What You Will Do

• As a part of the financial services team, you will be testing, reviewing, processing loans and files as per the Standard Operating Procedure
• You will establish, maintain, update records, and other documents for internal or external requirements as part of your reporting responsibilities
• You will be expected to achieve Service Level Benchmarks on Productivity, Quality, Turnaround time
• You will be responsible to create Standard Operating Procedures, and maintain process documentations
• Learn new processes, concepts, skills and execute accordingly
• Continuously improve the subject matter knowledge, operational competencies and skills with growing tenure
• Your high-quality service will ensure our customers are always satisfied

What You Will Need

• Must be a Graduate in any discipline from a recognised university
• Minimum 3 years of relevant work experience in the Mortgage Origination or underwriting with a proven record of handling various loan types (e.g., Federal Housing Administration, Department of Veterans Affairs, Conventional loans, etc.)
• Demonstrated Client Reporting, Communication and Relationship Management Skills
• Abide the organization's information security policy and protect the confidentiality, integrity, and availability of all information assets
• Excellent verbal and written communication skills
• Advanced skills in MS Office (Excel, Word, Powerpoint)
• Available to work Overtime, Rotational, Night shift and Weekends
• Team Player, Adaptable to change, and Ability to positively channelize pressure

What Would Be Nice To Have

• Typing speed (35 wpm & 95% accuracy).
• High-level understanding of the Financial Industry.
• Organized, independent, self-learning, & have a growth mindset.
• Fluidic, eagerness and contribution to improvements - Process and Non process.
• Knowledge of Quality Management Systems (QMS) and related certifications.

What We Offer
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

About Guidehouse
Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

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