Email Support Executive

2 weeks ago

Sriperumpudur Chennai Tamil Nadu, India GESTAMP AUTOMOTIVE CHENNAI PVT LTD Full time ₹ 28,384 - ₹ 32,88,388 per year
  • An Email Support Executive provides non-voice customer support by responding to customer inquiries and resolving issues via email, ensuring timely and professional communication, and maintaining customer satisfaction.
  • Key responsibilities include troubleshooting problems, providing product information, managing customer records, and escalating complex issues to specialists. Ideal candidates possess excellent written communication skills, strong problem-solving abilities, attention to detail, empathy, and proficiency with customer support software.
  • Key Responsibilities
  • Customer Communication:Respond to customer inquiries, complaints, and requests via email in a timely, accurate, and professional manner.
  • Problem Resolution: Troubleshoot technical or account-related issues by understanding customer concerns and providing step-by-step guidance and solutions.
  • Product/Service Information: Provide accurate information about company products and services to assist customers.
  • Record Keeping: Maintain detailed and up-to-date records of customer interactions and resolutions in a customer support system or database.
  • Issue Escalation: Forward complex or unresolved issues to specialized teams or departments for further assistance.
  • Customer Satisfaction: Ensure customers are satisfied with the support received, aiming to maintain a positive brand image.
  • Process Improvement: Identify common customer issues and provide feedback to improve customer support processes and resources. Required Skills & Qualifications
  • Exceptional Written Communication: The ability to articulate clearly, professionally, and empathetically in written form is crucial.
  • Customer Service Expertise: Experience in providing customer support and understanding customer needs.
  • Problem-Solving: Strong analytical and problem-solving skills to diagnose and resolve customer issues effectively.
  • Technical Proficiency: Familiarity with customer support software, CRM systems, and general computer literacy.
  • Attention to Detail: Meticulousness in handling customer information and providing accurate solutions.
  • Patience and Empathy: The ability to handle customer concerns with patience and understanding.
  • Product Knowledge: A good understanding of the company's products and services to provide effective support.
  • Tamil candidates only

Job Type: Full-time

Pay: ₹8, ₹28,384.28 per month

Benefits:

  • Food provided

Work Location: In person

Speak with the employer

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