Email Support Executive

2 days ago


Sriperumpudur Chennai Tamil Nadu, India Gestamp Automotive Chennai Pvt Ltd Full time

Key Responsibilities
- Problem Resolution: Troubleshoot technical or account-related issues by understanding customer concerns and providing step-by-step guidance and solutions.
- Product/Service Information: Provide accurate information about company products and services to assist customers.
- Record Keeping: Maintain detailed and up-to-date records of customer interactions and resolutions in a customer support system or database.
- Issue Escalation: Forward complex or unresolved issues to specialized teams or departments for further assistance.
- Customer Satisfaction: Ensure customers are satisfied with the support received, aiming to maintain a positive brand image.
- Process Improvement: Identify common customer issues and provide feedback to improve customer support processes and resources. Required Skills & Qualifications
- Exceptional Written Communication: The ability to articulate clearly, professionally, and empathetically in written form is crucial.
- Customer Service Expertise: Experience in providing customer support and understanding customer needs.
- Problem-Solving: Strong analytical and problem-solving skills to diagnose and resolve customer issues effectively.
- Technical Proficiency: Familiarity with customer support software, CRM systems, and general computer literacy.
- Attention to Detail: Meticulousness in handling customer information and providing accurate solutions.
- Patience and Empathy: The ability to handle customer concerns with patience and understanding.
- Product Knowledge: A good understanding of the company's products and services to provide effective support.

Pay: ₹8,421.46 - ₹28,384.28 per month

**Benefits**:

- Food provided

Work Location: In person

**Speak with the employer**
+91 9597037346



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