Customer Service Representative

4 days ago


Agra, Uttar Pradesh, India Zyrax Fitness Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Company Description

Zyrax Fitness is an online fitness startup with over 15,000 customers and a dedicated team of 20+ professionals, united by a mission to revolutionize fitness in India. With a revenue of INR 15 lakhs per month and a 20% monthly growth rate, the company is on track to reach over 1 million customers within five years. Zyrax Fitness stands out for its live online classes, offering personalized attention, community access, and flexible scheduling to meet diverse needs.

Role Description

This is a full-time, on-site role located in Agra for a Customer Service Representative. The role involves addressing customer inquiries, resolving complaints, and ensuring high levels of customer satisfaction. Day-to-day tasks include managing customer communication via multiple channels, maintaining a strong understanding of the company's offerings, and ensuring a seamless customer experience throughout their journey with Zyrax Fitness.

Qualifications

  • Proficiency in Customer Service, Customer Support, and Customer Experience management
  • Ability to ensure Customer Satisfaction and foster positive relationships
  • Strong communication, interpersonal, and problem-solving skills
  • Experience with customer-facing roles and familiarity with CRM tools is an advantage
  • Relevant qualifications such as a bachelor's degree in any field are preferred but not mandatory
  • Enthusiasm for the fitness industry and commitment to excellent service delivery


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