Business Analyst, Q2C Strategy and Solutions
16 hours ago
Description
Description:
Salesforce's Quote to Cash (QTC) Enterprise Strategy & Solutions team is hiring a Business Analyst. We're looking for critical thinkers that want to roll up their sleeves and work on some of the most complex and visible projects currently underway. As a member of the Global Business Strategy and Operations organization, Analysts will perform a variety of responsibilities on enterprise level projects to improve and scale our internal Quote-To-Cash operations. We are seeking proactive, self-motivated individuals who are comfortable navigating ambiguity, take initiative, and consistently drive project success with minimal oversight.
This role requires close, real-time collaboration with US-based counterparts—including Functional Leads, Senior Analysts, Technical Architects, and Product Managers—which necessitates aligning with US business hours as per the defined shifts.
Responsibilities
- Coordinate with Functional Leads and Senior Analysts to understand the future state vision for L2C/QTC processes and features in order to then deliver progressive capabilities towards that end-state in each release.
- Lead the Business Requirements gathering and documentation process by collaborating with crucial subject matter experts to transform existing processes to drive the future of quoting to our customers.
- Diagram as-is and to-be business processes using tools like Lucidcharts.
- Coordinate and lead cross-functional meetings, document decisions & follow-up on actions.
- Engage with Technical Architects and Product Managers to create innovative, holistic solutions to deliver upon the Business Requirements and future state needs.
- Project management activities including reporting escalations, tracking requirements delivery, communicating cross-functional dependencies and creating status updates.
- Act as a subject matter expert for Salesforce internal QTC systems and processes.
- Develop, document, and maintain a thorough repository and understanding of business rules and process flows.
- Work with training & engagement specialists to create training materials to ensure successful change management results.
- Ad-hoc reporting and research activities as project needs dictate.
- Participating in user acceptance testing (UAT).
Required Skills/Experience
- Experience with business requirements gathering and documentation / user story experience
- Excellent interpersonal skills; ability to articulate verbally and in writing; willingness to appropriately debate difficult issues; ability to think quickly; excellent listening skills; organizational skills
- Ability to excel in a fast-paced environment delivering accuracy while managing ambiguity and deadlines where adaptability is imperative
- Capacity to identify and understand broader business and financial issues from an end-user's perspective and consider cross-functional and downstream impacts
- Experience successfully juggling multiple projects and tasks concurrently
- Extreme attention to detail with an ability to work independently and demonstrate initiative
- Curiosity in order to extract relevant information from subject matter experts
- Prior experience as a Business Analyst
Preferred Skills/Experience
- Experience related to Configure Price Quote, Contract Lifecycle and/or Order Management processes and systems
- Working knowledge of Lucidcharts or similar process flow documentation software
- Working knowledge of Smartsheets or other project management software
- Experience with Salesforce products a plus
- Exposure to enterprise level, transformational projects
- Prior experience with New Product Introductions processes, Business Operations, Quote to Cash Operations and/or M&A Operations
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