Duty Manager
3 days ago
Role Description
This is a full-time, on-site Duty Manager position based in Amritsar. The Duty Manager will oversee the daily operations of the hotel, ensuring seamless guest experiences and maintaining high standards of customer service. Responsibilities include supervising staff, addressing guest needs and concerns, managing operational tasks, and ensuring compliance with company policies. The Duty Manager will act as the primary point of contact for guests, providing exemplary service and resolving any issues promptly.
Qualifications
- Proven leadership skills with experience in team management and operational oversight.
- Strong problem-solving and decision-making abilities to effectively handle guest concerns and operational challenges.
- Excellent communication and interpersonal skills to build strong relationships with guests, staff, and stakeholders.
- Knowledge of hospitality management, hotel operations, and service standards.
- Proficiency with hotel management systems and general computer applications.
- Bachelor's degree in Hotel Management, Hospitality, Business Administration, or a related field is preferred.
- Prior experience in a managerial role in the hospitality industry is a plus.
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