Operations Manager
4 days ago
Job Summary:
We are looking for an experienced Diagnostic Operations Manager to oversee and ensure smooth functioning of multiple diagnostic centres. The ideal candidate will manage day-to-day lab operations, optimize workflows, ensure quality compliance, and drive operational excellence across all branches.
Key Responsibilities:
- Oversee operations of multiple diagnostic branches ensuring seamless coordination and standardized processes.
- Monitor daily lab performance, turnaround time (TAT), and service quality across locations.
- Ensure compliance with NABL, ISO, and internal quality standards.
- Manage branch managers, technical staff, and support teams to achieve operational targets.
- Track and control inventory, consumables, and logistics efficiently.
- Coordinate with management for budgeting, resource allocation, and process improvements.
- Ensure equipment maintenance, calibration, and uptime across all branches.
- Monitor customer satisfaction and address operational issues promptly.
- Implement SOPs and training programs to maintain operational consistency.
- Support business expansion by setting up new diagnostic branches and ensuring smooth commissioning.
Key Skills & Competencies:
- Strong leadership and people management skills.
- Excellent knowledge of diagnostic lab operations and quality control.
- Proficiency in MIS reporting, process optimization, and data-driven decision-making.
- Strong communication, coordination, and problem-solving abilities.
- Willingness to travel across branches regularly.
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