is hiring Customer service_Voice roles II Gurugram II

2 weeks ago

Gurgaon, Haryana, India Genpact Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Ready to shape the future of work?

At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on LinkedIn, X, YouTube, and Facebook.

Genpact is hiring for Customer service: voice roles || Work location: Gurgaon

**Work location would be GURGAON

  • Graduation: Any grad except law is eligible
  • Experience: Freshers/experience upto 4 years
  • Work location: Gurgaon (Only work from office)
  • Shifts: Flexible with any shift

Responsibilities

  • Respond to customer queries and customer's concern
  • Provide support for data collection to enable Recovery of the account for end user.
  • Maintain a deep understanding of client process and policies
  • Reproduce customer issues and escalate product bugs
  • Provide excellent customer service to our customers
  • You should be responsible to exhibit capacity for critical thinking and analysis.

Qualifications we seek in you

Minimum qualifications

  • Any Graduate (except law)

Why join Genpact?

  • Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation
  • Make an impact Drive change for global enterprises and solve business challenges that matter
  • Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities
  • Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
  • Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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