
Cluster Manager Collection
2 days ago
Key Responsibilities:
Responsible to manage location / state with team size of 50+ Field executives (Internal & external), with the help of Team Leaders and responsible to manage AMs as well, basis on the decision of management.
Responsible to meet designated targets for Monthly and Daily Allocation by actively monitoring and manages bucket wise efficiencies and to ensure reduce the non allocation
Responsible to control the buckets flows at all bucket levels (B1/2/3)
Recommendations for performance improvement based on gap analysis
Monitoring and coaching of TLs/ FE's.Daily/weekly to keep a track of team
Responsible to control absenteeism and attrition in the portfolio and Cluster Manager is responsible to control absenteeism and attrition in the portfolio
To drive the key projects within the team / organisation
SPOCs for additional responsibility for mutliple requirement
Identified and empanelment of new vendors based on the business requirement
Ensure proper quality controls on the process Internal & External team.
Responsible to monitor processes & procedures are followed as per protocols.
Responsible to achieve monthly and yearly collection KPIs
Laising with other departments basis requirement for smooth functioning of the operations.
Supervision of Team and allocation of contracts between internal and external agencies based on previous performance in order to maximize the performance.
Continous mentoring and coaching of TLs & FEs to achieve the SLA's and grooming them for next level.
To analyze the Root cause of low performance, prepares report and propose solution with time line
To gave frequent One-O-One and review with his direct reports and skip level
To ensure 100% adherence of all company policies by the team.
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