Technical Specialist

Technical Specialist, AVP

Job Title- Technical Specialist, AVP

Location- Pune, India

Role Description

An Engineer is responsible for maintenance of Application and its Production processes. Key responsibilities of this role include support of application jobs and functionalities in Integration, UAT and Production environment , cater to time critical, functionality upgrade requirements from Consumer, while maintaining green status of Application. Root cause analysis for UAT and Production abends. Adhoc Business request implementation with coding, testing and deployments. Assists more junior members of the team and controls their work where applicable.

What we'll offer you

As part of our flexible scheme, here are just some of the benefits that you'll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

Task breakdown:

• Provides extended support to L2 operations wherever applicable.
• Maintains running status of Production processes.
• Ensures timely communications to the stakeholders for ongoing activities, manages expectations.
• Caters to time critical requests like data manipulation, job modifications, rerun activities, data requests, abend resolution for UAT/Production environment.
• Supports and enables other team members, resolving challenges, ensuring no blockers for delivering L3 tasks.
• Monitors and tracks progress of L3 tasks, managing prioritization of deliveries through bilateral communication with Business and Analysts.
• Performs root cause analysis for abends and work towards implementing the solution.
• Provides Level 3 support for technical infrastructure components (i.e., databases, middleware and user interfaces).
• Handles tickets (incidents/service request/Jira) and guides junior team members.
• Responsible for code modifications as part of Business requests.
• Integrates software components following the integration strategy.
• Verifies integrated software components by unit and integrated software testing according to the software test plan. Software test findings must be resolved.
• Provides Release Deployments on non-Production Management controlled environments.
• Where applicable, manages maintenance of applications and performs technical change requests scheduled according to Release Management processes.
• Fixes software defects/bugs, measures and analyses code for quality.
• Collaborates with colleagues participating in other stages of the Software Development Lifecycle (SDLC).
• Identifies dependencies between software product components, between technical components, and between applications and interfaces.
• Identifies product integration verifications to be performed based on the integration sequence and relevant dependencies.
• Performs detailed impact analysis for Adhoc Customer requests and created development and testing plan.
• Develops and tests solutions to Adhoc Customer requests for upgrades on existing process.
• Maintains quality of code, deliverables.
• Creates and maintains Application operational documents and SDLC Release documents.
• Deploy the solution fulfilling new functionalities without causing impacts to ongoing processes.

Your skills and experience

General Skills

General skills:

• Bachelor of Science degree from an accredited college or university with a concentration in Computer Science or Software Engineering (or equivalent) – with a minor in Finance, Mathematics or Engineering.
• Very Good knowledge of the following technologies are needed:
  • Mainframe Code Maintenance – Cobol, DB2, JCL
  • Mainframe L3 Application Operations
  • L2 (Application support) overview (good to have)
  • SAS, Unix (good to have)
• Knowledge about the core processes / tools such as HP ALM, Jira, Service Now, Change management, Test documentation, SDLC, Agile processess.
• Strong analytical skills.
• Stakeholder management.
• Proficient communication skills.
• Fluent in English (written/verbal).
• Ability to work in virtual teams and in matrixed organizations.
• Excellent team player.
• Open minded.
• Keeps pace with technical innovation.
• Understands the relevant business area.
• Ability to share information, transfer knowledge and expertise to team members.
• Ability to design and write code in accordance with provided business requirements
• Ability to contribute to QA strategy and Architecture decisions.
• Knowledge of IT delivery and architecture including knowledge of Data Modelling ,data analysis.
• Relevant Financial Services experience.
• Ability to work in a fast-paced environment with competing and alternating priorities with a constant focus on delivery.
• Ability to balance business demands and IT fulfilment in terms of standardization, reducing risk and increasing IT flexibility.

How we'll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.